Holiday Inn London Gatwick Airport

The food was good, and there wasn't a long wait. However, the service at the bar was a bit slow.

The hotel room was clean and comfortable, but unfortunately, the food was disappointing. The nachos were served cold, and the vegetables were missing from the fish cake. The dishes arrived too quickly, and considering the price, it simply wasn't acceptable. I would have preferred a sandwich from a gas station.

There was a bartender on duty who also had to take food orders. Additionally, there was a person in training who was unable to hire anyone and couldn't serve anyone under 18. The night supervisor attempted to assist the service manager, but it seemed ineffective. When we tried to order food, there were 20 people in line, and like us, they were not pleased. Throughout the chaos, the bartender managed to keep a smile on his face! When the food finally arrived, it was decent, though it was lukewarm instead of hot.

The hotel needed a renovation in rooms as extremely tired look. woodwork everywhere needed painting or replacing in rooms. no central heating, only separate heating in rooms. eat and service well, but disappointed restaurant was closed as ready for the function next night!

The staff were really friendly, nice food and a nice restaurant