Holiday Inn London Gatwick Airport

The hotel needed a renovation in rooms as extremely tired look. woodwork everywhere needed painting or replacing in rooms. no central heating, only separate heating in rooms. eat and service well, but disappointed restaurant was closed as ready for the function next night!

The staff were really friendly, nice food and a nice restaurant

As an IHG Platinum member I chose dine at the hotel restaurant however due to dairy and egg allergies I was very disappointed that the soup was labelled vegan but contained cheese. The vegan burger was labelled vegan but was not and on some menus not all the vegan logo had been crossed out next to the burger! Eventually I asked for bread as none of the vegan options were actually vegan and I was told the bread contained egg and although it was on the menu as an accompaniment for vegan dishes it was not actually vegan. This is unacceptable as anyone with allergies to dairy or eggs could suffer an alergic reaction the these foods and the Vegan.

Great staff and good food, only negatives would be we couldn't always hear our server very clearly as the restaurant was quite noisy. Took a while to get final bill as server misunderstood us. Would say like most hotel restaurants and restaurants in general the wine was vastly overpriced and not particularly good.

Poor acoustics meant crying baby killer atmosphere, had to chase up order and then side dishes never appeared. £80 for a family of three felt like poor value.