Ramen - Hollyhill

Food quality is always good. Delivery service could be better. I’ve often had deliveries arrive more than 30-45mins later than expected. Service: Delivery Meal type: Dinner Price per person: €10–20 Food: 5 Service: 3 Atmosphere: 4

Never leave a bad review or try get people in trouble but this ramen in an absolute joke, live 40 minutes away so rang before hand and put my order in and asked could I just pick it up and sit inside and eat it to which a nice lady on the phone said it would be no hassle. Get out then to an extremely rude lady who says I can’t do that because i would be wasting all the packaging that the food comes in and they where starting to clean up even though it was only 8 o’clock ? And after I explain that the lady I spoke to on the phone who had taken our order had told me it was no problem, she says she’s the manager and we aren’t allowed to sit down inside for food we literally paid 40 euro for and there was only about 6 people sitting down in there at the time . We then had an argument over the matter to which she was extremely rude and I just decided to just pay and leave. When I got home the order was completely wrong and I rang up looking for a refund only for the curry we didn’t receive. She then tells me on the phone that we’re lying and only doing this because of the argument we had previous, and then hangs the phone up on me. My girlfriend then rang and she said she would only talk to her because I’m such a rude person ? To then tell her the same thing and that all she can do is give us the right curry if we come collect it tomorrow? She then just says we aren’t giving a refund and hung up on her also. To make matters even more frustrating and difficult the manager had very poor English and we couldn’t even communicate properly she kept saying she couldn’t understand what we were trying to say. This is not the first time we’ve had hassle there with staff and we will never stepping foot inside there again.

The cashier predicted that I wanted the ice-cream cone before I even said anything, just amazing. The location is nice but unbeknownst to many people as it once was to me, thankfully I discovered it when a friend brought me there, the food is incredible and the prices are affordable. The place has a wonderful aesthetic to it.

There is northing wooow with this food. It’s ok to try out once. Just to experience Ramen. Service: Dine in Meal type: Dinner Price per person: €70–80 Food: 3 Service: 4 Atmosphere: 3 Recommended dishes: Thai Green Curry

UPDATE: The owners response below is farcical and you can see from her response to other negative reviews that they have no care for accepting any ownership in mistakes they make, trying to twist the story to discredit the narrative. Last time I ever go to Ramen. Tried ordering on phone last week but was sworn at and (literally) told to ‘F’ off as they wanted me to place the order on the website which I was unable to do at the time. Have emailed their support email but have been repeatedly ignored since the incident happened over a week ago. Staff is not well trained and consistently very rude to customers not just on this occasion. Been going downhill last couple of years.