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Bidrage med feedbackI have shopped MARTIN'S for many years recently started using their pick up service. I love the idea of not going into the store to shop because, let's face it, grocery shopping is over rated. I have never had an issue with the quality of produce, meat, dairy, frozen foods... matter of fact, their meats are awesome. The employees are very friendly but as most of you do, they make mistakes too. My last order for pickup was missing items 3 days later I realized it. Called them they filled the order for the missing items free. Now is that good service for a human mistake, yes it is I'll continue to support local.
I am completely appalled by the way the workers at this store in Martins handle my mother's groceries. This isn’t the first time they've overloaded bags with glassware and sodas. My mother has back and hip problems, and this is only going to worsen her condition. This is the last time I will address this issue through social media or email. Next time, I'll come into the store and speak directly with management. Please do everyone a favor and retrain your staff. It seems you’re paying them more than they're worth.
I made two phone calls, but the items I didn't receive still haven't been refunded. I'm not sure if they thought I wouldn't notice that I was charged for items I never got. It shouldn't require two calls to resolve this issue—hopefully, I won't have to make a third. I'm quite disappointed!
Getting more and more disappointed with Martin’s. I am going to start having to shop elsewhere. Slowly you are getting rid of organic items over time. Items that I use daily and there are no other options to replace them. Soy milk? Really? No other soy milk that’s organic to offer? You got rid of an entire organic isle for alcohol which I had to deal with and now getting rid of the little organic items that you do carry. Yet you are keeping stuff that no one ever buys. I don’t get it. Very disappointed customer here.
As a customer of Martin's for 20 years plus and a former employee I am infuriated with my visit today. I was in the self service checkout line with my husband. One item didn't stand properly, so the gal that works the cash register at the self scanner came over and fixed the problem. She then Hoovered over for me for the rest of my order. Almost $88.00 dollars worth later she's calling someone over from customer service, telling them that I'm trying to steal. That customer se
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