Honey Bees Cakes - Hillingdon

My husband and I celebrated our 25th wedding anniversary with a cream tea at Honeybees. The ambiance was peaceful, the staff were welcoming and accommodating, and the food was delightful. We couldn't finish everything, so they kindly allowed us to take our scones home. We will definitely be coming back. Thank you.

Visited honey bees cakes a couple weeks ago with my friend and our babies. Disappointed that there is no baby changing unit in the toilet. The owner asked me to change my baby on the toilet floor or corridor floor when I approached her regarding baby changing facilities. The owner is rude and has no customer service skills. I can see from others reviews that they have experienced the same rude behaviour which is not acceptable. She needs to learn to be nice to her customers as I can see from other reviews that she has lost a number of local customers due to her poor service. I would not recommend this place. The cake loafs we had were dry. Much tastier cakes in other cafes/patisseries in Ruislip. The staff member who served us was very friendly and kind. It’s the owner that lets this place down and the dry cakes.

I had a cupcake and scones takeout for a function at my house. Everyone loved it. Brilliant product and first class service. Highly recommended

Unfortunately, this restaurant is declining in quality. It used to be a reliable local spot, but it seems that the owner has taken on more than they can handle. The staff, especially the lady at the till, are clueless about the menu and services offered. I tried to order a Mother's Day gift for my wife, but the lady had no idea what I was talking about. The chocolate covered strawberries were moldy and the roses were wilting. It's clear that the owner is overwhelmed and unable to keep up with the workload. The red velvet cupcake I bought was stale and inedible. I have given this place multiple chances, but this experience was the last straw. I will not be spending any more money here and I suggest looking elsewhere for your dining needs. Good luck to the owner in improving their business before it shuts down.

I booked a reservation for a 9 person table to start off my sisters hen weekend. They took a £10 deposit that would be taken off the total bill after the meal. Reviews and Instagram looked decent so was hopeful of a good experience. I’ve never had such an upsetting experience as this was. When I’d booked over the phone, the server asked me about dietary requirements to help them prepare. I explained we would all be vegetarian and they confirmed they could accommodate. We arrived and placed our order and they very unwillingly accommodated for 1 modification to 1 order. 1.5 hours go by and some of us haven’t received anything whilst others had received a part of their order. Those who’d received some of their order were waiting for others to receive theirs before they ate ofc not knowing the wait would be so long that their food would turn cold&stale. New customers who’d come in after us received their food before us which I foundquestionable. After I’d realised it had been 1.5hrs, I called on the manager and we cancelled the other orders. I tried to calmly explain how our experience was hoping she’d listen and try to resolve it, she immediately went on to aggressively and rudely attack accusing me of being too complicated for requesting veg alternatives (we only modified 1 of the meals btw which isn’t that much of a challenge usually in other cafes). She kept talking over me and became confrontational, patronising and rude, I had to repeatedly ask her if she could let me speak. This was very upsetting for all and is no way how to handle others, especially paying customers after you’ve made some obvious mistakes and spoilt someone’s experience and time. The manager took zero responsibility, no apologies genuinely made, she has claimed in a response to a review below that she reduced our bill when she only took off money for the items we didn’t even receive and had to cancel. Why on earth would someone pay for items they never received after 1.5 hrs of waiting bizarre. She claimed she was busy with Mother’s Day preparations I appreciate this but please don’t accept a booking if you can’t handle it and are expecting your customers to be grateful for a horrendous experience of partially delayed, partially never received food, and rude customer service. Instead of handling a complaint of customer dissatisfaction with grace and concern about their experience at YOUR cafe, the manager could have taken ownership, sincerely apologised, reduced the bill appropriately factoring in the waste of our time on what was meant to be a special weekend, the experience as a whole where we waited 1.5 hours a group waiting to eat, then the fact that we had to cancel and end up buying meal deals in tescos leaving us hungry and upset. Instead she rudely accused us of being the problem without listening to feedback of our experience, itemised what she was making us pay for (only subtracting the items we never even received off the bill) and had the audacity to keep my £10 deposit that I was assured would be taken off the bill or returned to me. I called the following morning to speak to her (manager/owner) about getting my £10 back. I spoke with 2 of her employees who were clearly being told not to pass the phone to the manager. She refused to speak to me and her employee apologised that I had ‘miscalculated’ the bill and that they had taken off the £10. I can assure you my maths is fine and that all of us listened to the manager itemise the bill verbally and her calculating it all up to £88. She mentioned no £10 reduction due to my pre paid deposit. The bill for the food was £88 and we paid £88 and so she’s essentially taken a £10 tip and dropped her honesty and integrity with it. *I’m going to list the itemised bill she verbally explained to us at the bottom for the owners view given she refuses to speak to me and resolve this secondary issue of theft at the end of this review. I’m genuinely appalled at her behaviour and the way she treated us. I hope that the next time a large group calls up this cafe for a booking that the owner a) considers whether she is capable at the time to provide a good service before accepting the reservation and potentially spoiling a good experience b) if things go wrong (which can absolutely happen), considers how she behaves and responds to her customers with respect, calmness and decency and c) realises the opportunity she has to gain 9 happy customers who could potentially return multiple times and recommend her business to a substantial social circle as opposed to 9 wholly dissatisfied and offended customers with poor reviews and recommendations to never visit her business which she now has received instead. *managers itemised bill she verbally explained to us: 2 x £18 savoury afternoon tea (fully received) 3 x £12 traditional afternoon tea (partially received and therefore deducted due to missing sandwiches and drinks) 1 x £5 or £6 scones (received fully) 1 x £10 Childs afternoon tea (fully received) This totals £88 and she went through this herself on the day. I hope the owner doesn’t scam anyone else for £10 or more in the future. Im incredibly disgusted by your response to all of this. The right thing to clearly do is to own up to your mistakes, make a genuine attempt at resolving your customers concerns and absolutely not to slyly take extra money off your customers and have your young inexperienced employees handle upset customers when they request to speak to the manager responsible for any decision in resolving mistakes. I have no hope that you’ll return my £10 given the way you’ve had your poor employees attend to my phone calls. I wanted to come to your cafe to speak with you about having my £10 returned to me at the very least but I worry you’ll only be confrontational, dismissive and patronising and luckily a £10 loss/theft can be negligible for me at this time. However, I hope you don’t do this to others in the future especially given the financial strains families are going through no w £10 could mean a lot to someone else. A business can’t thrive with bad behaviour like this and you should deeply reflect on these issues raised immediately.