Jersey Mike's Subs - Hilliard

I’ll be d@mned if I ever give this location another dollar of mine. Placed an online order today at 5:05 pm and was given a 5:50 pm pickup time. Thought that was a little long to make a few subs but whatever. My son and I arrived at 5:50 and were told they hadn’t started our order. They were very busy at the time so I kinda/sorta understood. What really frustrated and disappointed me was that as people were walking in off the street their orders were getting made and mine continued to be pushed down the list. Around 6:20 one of the employees asked for my name and found out the order had been made but they never called my name to let me know it was ready. I work retail and try to have patience in situations like this but the service at this location is abysmal. I’ll never, ever, ever buy from the Hilliard location again

I love Jersey Mike’s but went on the donate day. Got in and out pretty quickly. Ordered the BLT which is what I always get. The bacon is normally very crispy and delicious. Not sure if they are using something different than before but it was horrible. Rubbery and not cooked hardly at all and just a weird texture and taste. The lettuce was not fresh at all and the tomatoes tasted old. Hopefully this was just a fluke because I normally love it. Will try again and hope for better next time.