Baskin-robbins - Hermitage

This place was a complete error. I'll never be here again. the service was terrible. If I were the owner, I would seriously think of doing something retraining. ordered a banan gap got only two pots of ice because they do not have the right container, no hot fudge no nuts a cherry and still loaded full price. then my friend ordered a shake told the girl what he wanted to get the job back, then got the wrong ice

After waiting on the drive-dru menu to place my order, I decided to go into the window, just to be met by an rude young lady who told me that I went back and order her in the menu. that was even after I told her everything I wanted was 1 milkshake. of course, I didn't go back thru, because I had more fears before I hired her to face her again in the window. not sure who manages this filiale, but perhaps be a good idea in which they run to look at their business, because I will drive all the way to smyrna next time before they have back to this location due to the rudeness and lack of communication some of these employees.

They were from the first four flavors of ice, which I ordered for a sunshade. I asked for a whipped cream and a cherry. they were out of the way. this is not the first time that this location was low on the product.

They have absolutely NO dairy free options whatsoever. Very disappointed.

The door says open till 8. Online says open till 7. Went at 6:30 and the doors were locked.