Costa Coffee Newmarket Street

We have been frequenting Costa several times a week for a long time and have found the staff to be efficient and cheerful. The new manager has joined the team and integrated well, taking care of any necessary improvements. We are excited for many more enjoyable visits to Costa in the future.

A lovely coffee shop with excellent service an customer friendly staff, who are very welcoming an helpful, all the staff including the manager are fun, friendly, lovely people and I will definitely come bk for service such as they provide.

The girl at the checkout is not polite. I don't speak English so I didn’t understand her, but she just laughed. I'm upset

We were greeted by a very enthusiastic man who was charming and funny, and we quickly hit it off. I hope he doesn't encounter too many grumpy customers.

Breakfast and caffeine fix at Costa during our holiday in Hereford. It was very close to the Premier Inn that we were staying at. The seating area upstairs is great and gives you a view of the bustling town centre across the main road. The main issue to report is that whilst Covid precautions were in place, we did see a waitress clear away a table and not return back to sanitise it immediately. Another family in the meantime came and occupied the table. There was ample time for the person to come back and sanitise it but clearly was not on her priority list. Goes to show that what an establishment says and what it does can be two different things.