Dairy Queen - Herculaneum

I ordered a #1 combo with a strawberry shake, great food burger actually looks like the picture and friendly staff.

Fantastic restaurant run by amazing people. Used the drive-thru to pick up some ice cream while driving thru Herculaneum. The person who waited on us was friendly and polite. The ice cream was delicious. Refreshing to see service and customer care be apriority. Will be visiting again next time in Herculaneum.

I've visited this restaurant multiple times and never had a problem—until yesterday. When I went to pay, it felt like I was bothering the cashier. She told me my total, took my cash, and handed me my change without saying a word. I had only ordered a small chocolate cone, nothing special! I watched as several employees made shakes and drinks, wondering why no one was preparing my cone. After a few minutes, I was informed that they didn’t have the chocolate ready and it would take some time. I asked for my money back since I had to get to an appointment, but the cashier was very rude. She didn’t say anything and just tossed my money back at me. There are plenty of other Dairy Queens out there, and I think I’ll choose a different one from now on. Why can't people just be kind to each other? Where has the courtesy gone?

As I waited, I watched several other employees making shakes and drinks, and I couldn't help but wonder why no one was preparing my cone. After a few minutes, I was informed that it would take a while to make because they hadn't prepared the chocolate yet. I asked if I could get a refund since I had an appointment to attend, but the cashier was very rude and insisted that nothing was wrong and took my money. There are plenty of Dairy Queens around, and I think I'll choose a different one next time. It’s frustrating that people can’t just be kind to one another. Whatever happened to courtesy?

You truly came to my rescue! With my demanding 14-hour workdays, I had no time to organize my husband's birthday cake or dinner. I placed a large order along with a cake, and you all completed it in record time. The staff was incredibly friendly, and I was pleasantly surprised when they offered to write "Happy Birthday" on the cake, especially since I thought he would miss out on that since I planned everything so last minute. It was such a generous gesture that I didn't even ask for! The only thing that could have made my experience even better would be if you sold beer too, so I wouldn't have to stop somewhere else. Thank you so much!