Marco's Pizza - Henrico

Updated review 28July18 Great pizza place. They offer many specials and lunch specials offered daily. They're conveniently located near residences and business and offer delivery. The pizza dough is made fresh daily. We've had several of their pizzas and all have been delicious. While they do offer dine in, their space is very limited. What Marco's keeps as a secret and it's not posted is that they offer a military discount of 15% off. Here's the most important part to remember. They do NOT offer the military discount on any of their specials. That's the bad part of the deal. If you truly appreciate the military, then why not give the special on everything including specials. I took away one star because no place is perfect and an additional star because I've patronized Marco's many times and never been offered the military discount, so I've lost out on some money I could have saved. Tip for the owners, please post that you offer a military discount and consider providing a military discount on anything that active duty military and veterans purchase. Review January 2018 Our night got started with the history of Marco's along with a presentation on making the pizza. They make their own dough and there's 40 pepperonis on any pepperoni pizza. As a matter of fact, this is the only chain pizza place that makes their own dough. They do their best to buy vegetables local. They do but Hanover tomatoes. The meal started with cheese sticks and later with salad and pizza, as well as dessert which was cinnamon sticks with frosting. I had chicken Florentine, pepperoni, and the deluxe which had pepperoni, sausage, mushroom, and peppers. I live down the street and hadn't tried Marco's. I was happy to be able to participate in this event. I'll be bringing my family next time.

If you like your food spilled all over the box this is the place for you. I called the restaurant and was hung up on. I called back and talked to the manager who claimed they couldn't give me a refund, only store credit and they couldn't even do that until the driver arrived back at the store. They were supposed to call me when the driver arrived but that never happened. This place is a joke. Go to any other pizza place but here.

This is the 3rd bad experience in a row and it will be our last one. Food came out 20 minutes late (which wouldn?t be a big deal if it were recognized and apologized for by the staff), I watched an employee that seemed somewhat out of it drop a pizza on the floor (photo attached) and left it there for at least 10-15 minutes (ended up being our pizza), had to tell two different people my order name multiple times over a span of 20 minutes, etc. The two people we dealt with weren?t overly rude, just severely lacked situational intelligence and provided a terrible customer experience. We started going to this Marco?s roughly 6 months ago because they have the pizza bowl and the service was great?not the case any longer and it?s unfortunate. Time to find a new local option?

Ordered thin crust Hawaiian. Thin crust was not thin. Flavor of crust was lacking. Ate 2 pieces, rest in trash can. Ham and pineapple was ok, poor bacon taste.

This store just lost an amazing manager, and he just took over this store early this year. IDK what is wrong with the owner, that's 2 managers in 6 months. I won't be going here again ????