Starbucks - Hendersonville

Love this location! I go here almost every morning and all the baristas in the Drive-thru remember me by name. They are always friendly and helpful. Especially Amanda, she is always in a great mood and brightens my day! Food: 5 Service: 5 Atmosphere: 5

Service: Take out Meal type: Other Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5

It's a great place to go for a cup of coffee Service: Take out Meal type: Other Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5

Really awesome environment. The employees are extremely helpful. We were undecided on what we wanted, and they always checked with us to see if we were ready. That is an exceptional customer service you don't find very often. Food: 5 Service: 5 Atmosphere: 5

First I would like to mention that I am a highly patronizing customer for Starbucks. Unfortunately, I was denied service at this location (Indian Lake) because I made three viable complaints on the customer service that management is lacking, as well as making drinks incorrectly or not to satisfaction of customers. I came into this location on October 16th through the drive through as I always do and one of the workers told me that I had been banned from this location from the Manager Sarah. I have made several complaints on this one particular Manager regarding her attitude and her response if you make a complaint regarding how your drink is being made. This location seems to be a group full of dysfunctional and racially profiling individuals. I am requesting that someone who is over the Manager Sarah to give me a call or contact me through email. I do not feel that I should be banned from a store because I have made complaints on a manager behavior and the quality of the drinks. I called the Corporate office and they didn’t seem to know who I could contact in a situation like this. I also noticed that this same manager sent a letter to my email describing the same behavior of what I originally complained in her about. This should not be tolerated. This manager behavior has been irate, disrespectful, unprofessional and unwelcoming for a little over a year. These managers should not have the authority to make false accusations about a customer and ban a customer from a store simply because they don’t like them or the customer has made valid complaints about the behavior and the quality of the drinks regarding management.