Frankie Benny's Hemel Hempstead

Had a nice eating, but felt pressure from the waiter to get our order, we ordered a starter and it was still eating when he said I thought they were ready now because your nets are on the way! then after the pudding he brought us our bill that we had not asked how to order the coffee to the left feeling disappointed x

We booked a table of 10 via the App it was easy and the email confirmation came straight away we arrived at the restaurant to be told they had no knowledge of our booking!!! They found places for us all split up on separate tables.... what a joke to top it off the food and service was really poor they gave us a discount due to Open Tables poor operations and it ruining our night out. I am. It sure we should use the app again

The food is great although pricey, the service was a bit annoying because they kept forgetting us, but the most annoying thing is they had no record of my booking through Open Table and we were therefore lucky they had a spare table.

Frankie Benny’s booking system no longer picks up bookings made on open table (according to staff at Hemel). So turning up for a kids Birthday and being told they are full and can’t fit us in was not great.

We had the sirloin steak and spent our entire meal chewing the steak as it as so bad. We did complain and get our money back on one steak but spoilt the meal completely.