Creams - Havering

The service at this restaurant was terrible. We were charged £25 for 2 desserts and drinks, but the staff got both orders wrong and then argued with us about it. Despite there not being any other customers in the restaurant, they still couldn't get our order right. Avoid this place at all costs! There are plenty of better dessert options out there that have good service and get your order correct.

I received an absolutely awful order from this restaurant. The cream was watery, the waffle was cold and dry, and I didn't get the white chocolate sauce I ordered. I filed a complaint with Uber Eats and will definitely not be ordering from here again. Bahis Waffles are amazing and I regret not ordering from them instead. Lesson learned - I won't be trying Creams again.

Why do these restaurants take orders if they cannot deliver? We placed an order through Just Eat around 7pm and were told it would be an hour. About 10-15 minutes later, we received a call saying one of the desserts was unavailable and asked if we wanted to replace it. Fine, we agreed. However, at 8:30, there was still no sign of our order. We tried calling but the line was constantly busy. The app finally notified us that the order was on its way, but it didn't arrive until 9:45pm with no apology from the delivery driver. The Ice Cream tasted awful and the Crepes were hard and unappetizing. We ended up throwing the whole £42 order in the bin. All we were offered was a £3 refund, which is unacceptable. Read the reviews before ordering - don't waste your money here.

Appalling experience here tonight, Arrived at 7.20pm and sat down, took over half an hour for the dirty plates from previous sittings to be removed from our table, We each ordered on the app (3 of us at the same time) One friend received her crepe after about half an hour, I waited a a full hour after I had ordered and no crepe in sight so I went up and had to ask for it to be made... it wasn’t even busy there were about 5 tables in there, (less than half capacity) it seemed they just give priority to those taking away!! Dread to think how they handle it at full capacity! So finally after an hour of waiting my crepe arrives (friend had long finished hers and my other friend’s jacket potato arrived but was inedible so she left it and ordered a crepe instead) My crepe was the worst I have ever had it was hard and cold! Even though it had just been cooked supposedly? Hardly any sauce on it either so left most of it! When my friends crepe arrived she had ordered maple syrup and strawberries and it arrived without any strawberries? Only one of two toppings.. really is it that hard? Male manager’s attitude is awful and really rude to us- will not be returning, needs new management or shutting down.

Such a disappointing visit. Went in for ice cream cones about 9pm the store was fairly busy. Ordered 3 ice cream cones, while we waited on the side we watched as the server walk back and forth with the ice cream. Also while holding the ice cream she proceeded to shout at other members of staff. She than set the ice cream down but didn’t start on the other ice cream for a couple of minutes. She repeated the walking up and down again while still holding the ice cream. Having complained, 5 members of staff then decided to gang up on me. The manager was also extremely unhelpful and expected us to take the melted ice creams. Another member of staff then decided to get us new ice cream, by banging open the fridge door and muttering under breath. As we left the staff were very rude. The store is run by a bunch of children who have no idea on how to manage a store of this kind. In addition while we are trying to fight COVID I don’t appreciate someone breathing and shouting over my food, or touching things such as ice cream cones (not the covered section) with their bare hands after handling money at the till. There is a serious lack of management and customer service in this store.