Captain Crab - Hartsdale

On a scale from 1 to 10 (Best): Atmosphere 9 Food 4 (had gumbo, NE clam chowder, crab cakes with cajun fries, and cajun chicken fried rice). Wouldn't recommend any of it, even the fries. Service 4 (had to wait to order, then for additional service, then waiter brought wrong soups). Menu 3 (they were out of blue crab, which is only crab they served. So, half of menu was useless for a place called captain crab). Bill 2 (food is way overpriced for it's taste, and they tack on an 18% mandatory tip for only two people. Which explains the service. Who needs to earn it when it's forced)

Ordered 1 lb of snow crab 2 portions of crawfish. The crab portion looked too tiny, so I used scales to check.It weighed 11.5 oz. Called them to bring up the issue, they got really defensive, started telling me it’s not possible as the chef uses scales. When I said I also used scales, they said “oh, sorry, I’ll let the chef know”.That’s great but it doesn’t solve my issue, right? I asked them if they can offer a solution for me and they said “they can’t”.So, this place not only delivered less food than they charged for, they also try to play d and didn’t want to own the problem.

This place was a lot of fun. I took my dad there for dinner last night. Got the shrimp and snow crab combo. It was great and kept getting better the deeper I got into the bag. Be warned that this is a messy meal that requires some work, but worth it! Oh and the service was great. Everyone was super nice.

Ordered 1 lb of snow crab 2 portions of crawfish. The crab portion looked too tiny, so I used scales to check. It weighed 11.5 oz. Called them to bring up the issue, they got really defensive, started telling me it 's not possible as the chef uses scales. When I said I also used scales, they said oh, sorry, I 'll let the chef know . That 's great but it doesn 't solve my issue, right? I asked them if they can offer a solution for me and they said they can 't . So, this place not only delivered less food than they charged for, they also try to play d and didn 't want to own the problem.

Do not come here! They ripped me off! I had my daughters bday party and the day before her bday they tell me they gave me the wrong price.on top of that they also charged me $40.00 for 4 Pitchers soda when it’s suppose to be 2.99 a cup free refills. The only reason I asked for pitchers was to do them a favor we was a party of 10 and there was only one waiter. He was taking to long to attend us I had to get up and get my own napkins ect that was next to our table. I expressed how I felt to the manger that was there on 5/9/22 and she didn’t even give me respond or look at me And to make matters worse they add tips to your bill. I called the next day and asked to speak to someone that can contact the owners on 5/10 I have not heard back from anyone. I will never go back! And I will also make sure my friends and family do not go back. The customer is suppose to be always right!