Indulge Dessert Lounge - HARROW

I ordered from Indulge through Uber Eats, but my order never arrived. The driver made no attempt to contact me or ring the doorbell. I tried to follow up with Indulge, but they were unable to help. I spent £20 on a waffle and chips, but the manager couldn't provide any assistance as he claimed to not have the driver's details. There was no offer for a refund for the missing food, so I had to reorder and pay again. I was left feeling very disappointed and hungry.

My friends and I visited this restaurant recently for dessert. As usual, we were seated promptly, received good service, and enjoyed our delicious food. However, we had a strange encounter with one staff member. Despite being friendly up until that point, they suddenly made inappropriate, insulting, and conspiratorial remarks towards one person in our group. We were shocked and decided to leave as soon as possible. It was an unexpected and unpleasant experience that definitely dampened our mood and overall enjoyment. None of us had ever experienced anything like it before, and it was completely unexpected.

Terrible service, I will never return to this restaurant again! We were told there would be a 15-minute wait for a table, but it took 40 minutes for us to be seated. Once we were seated, the staff disappeared and nobody took our order. After an hour of waiting, my wife and I left in frustration.

Came here recently for dessert with friends. I'd last been to Indulge nearly 10 years ago, so was definitely overdue a visit! The place was very busy, and we had to wait for 20 minutes, but the servers were kind enough to let us go outside and alert us when our table would be ready. The interior has changed a lot since last time I came a much more roomy and modern feel to the place was well received. The menu is a lot simpler now, I believe the waffles etc are egg free, and there are some good vegan options too. Among our party, we had the cheesecake, waffles, profiteroles, milkshake and sundae, and all tasted amazing and well worth the prices! The only downside I noticed was that the staff weren't that attentive to tables in general if you could get their attention, they were really lovely people though. But overall, we all had a great experience, and I hope I'll be in again soon definitely won't be waiting another 10 years for my next visit!

I have been coming here for two years and never had any problems. The food is always amazing and the staff are kind and helpful