Caffe Nero - HARROW

The coffee was only lukewarm and the lemon roulade tasted dry and stale, not fresh. The staff seemed overworked and short-staffed, resulting in them being curt and rushed.

Three of us came here for an important meeting and stayed for about two hours. We needed reliable Wi-Fi for our laptops, and the staff were welcoming and friendly. We ordered two rounds of drinks and some snacks. I asked for my hot chocolate to be extra hot, and they happily accommodated my request. As a suggestion for improvement, I would recommend a thorough cleaning of the bathrooms to minimize water splashes and paper on the floor, making it more appealing for future customers.

Great job... the coffee was outstanding... impressive work... I will definitely be returning soon... Thank you so much.

After a very dissapointing experience up the road a bit, actually being able to sit down and drink a coffee that tastes of coffee rather than froth and brown milk, enjoy a bun and be treated as a human throughout prompts me to write this review. For the record , I bought the same cappucino coffee as I did before but this time, it was far stronger, tastier and served with a smile rather than a snarl. The contrast is just hard to countenance, but vertheles real.

Very nice atmosphere! Excellent customer service. Team is very frendly and polite! I will back there again.