The Crown Inn - Harrogate

I am not a big fan of Wetherspoons pubs, but I must say that the Crown in Knaresborough exceeded expectations in terms of poor service. Despite the pub being fairly busy, there were not many people waiting at the bar to be served. With three bar staff on duty, it should have been easy, but it was not. It seemed like we were at the wrong end of the bar as far as the staff were concerned. Even when one of the barmen came to our area to pour a beer, he did not speak, smile, or make eye contact. There was no acknowledgment or apology for the wait. The way the staff worked seemed disorganized - they all gathered at one end of the bar, leaving two-thirds of the customers waiting in a service limbo. They seemed unaware of who had been waiting the longest or simply did not care. Instead, they served whoever happened to be in front of them at the time. We could have moved to the other end of the bar, but after waiting 15 minutes, we decided to go somewhere else. Somewhere where the staff are trained in basic customer engagement and organization, dividing their work to ensure efficient service. While many people may enjoy this pub for its cheap prices, if you judge it solely on its service, it is easily the worst pub in Knaresborough.

I just had the most incredible experience at this restaurant, as I always do. Beth is simply fantastic - she is always so cheerful and a pleasure to interact with. She is a definitely a valuable asset to the company. Beth is very knowledgeable and helpful, always going out of her way to make sure you have a great experience, even when you're not feeling your best. I will definitely be coming back, and I really hope that Beth will be working during my next visit.

Standards dropping. Chocolate brownie advertised with chocolate sauce. They did not have any!!!!!! The lady I spoke to was not concerned. Not the usual standard.

We popped in here as we were passing on our way to Sunderland and could not wait any longer for something to eat as we had not eaten since yesterday afternoon and we know that Weatherspoon's are fast at getting the food out but we made a big mistake. My other half wanted a empire state burger which they don't do any more instead its an american burger with only 3 beef patties instead of 4 also you don't get the onion rings with this burger whereas you did with the empire state burger and its actually dearer and you get less food The are ripping us off here more money and less food on top of this, the burger was missing it's bacon and red onions and what ever sauce was supposed to be on it so it was very dry. I had a large mixed grill and the beef was like shoe leather, the gammon tasted like it had a table spoon of salt on it. The egg was rock hard, the pork was also tough and cold and the lamb had no taste at all. The only thing on my plate that was of any good was the sausages and peas. The chips were not that hot oh and I forgot to say when we ordered we wanted to order some onion rings and the didn't have any. We did complain about our food and the girl asked if we had eaten it which we had because we were both so hungry and they said well there's nothing we can do. Also the girl who served us did nothing but complain to one of her colleagues about coming in on her day off and got no thanks for it and every time she went to the station were they were getting peoples orders she never stopped going on about it. New staff arrived and she was going mad about them too for being late and we should not have had to hear all this. Anyway back to the food and all I can say is I will never go to another weatherspoons pub again. The food has never been great but this was the final straw. Nearly £30 spent for food that was absolutely ****. I'd have been better off in McDonalds and that's saying something.

The beer as usual was well looked after,must get my app working service was a little slow,food was what we expected hot and not bad really