Papa John's Pizza - Harrisburg

I ordered 2 large basic pepperoni pizzas with regular crust. Unfortunately, the pizzas were dry and the crust was thin and crunchy. They were overcooked and even the children didn't enjoy them. I've had better pizza at Chuck E Cheese, so my expectations were not met. I will not be returning to this restaurant in the future.

I ordered the new Brooklyn pizza and it was dry and overcooked. The pizza did not look appetizing at all. The customer service was good, but the pizza was poorly executed.

I always prefer ordering from the Harrisburg location of this restaurant because they have better service and better pizzas. However, tonight when I placed a $65 order, I was looking forward to trying the new papa bowl. I prefer the toppings they offer, so I was excited. But to my disappointment, the papa bowl had very little alfredo sauce, a few pieces of chicken, spinach, tomatoes, pineapple, and burnt cheese on top. It was not at all what I was expecting and left me feeling disappointed.

Believe me when I tell you that I seldom write negative reviews, but after what I experienced tonight, I can confidently say that we will not be ordering from this restaurant again. We ordered the ultimate stuffed crust pizza and the cinnamon pull aparts, but only received the pizza. The delivery person informed us that they were not serving desserts at the moment. If that's the case, they shouldn't have it listed on the menu. And if they don't make desserts, why charge us for it? When we inquired about it, the response we received was unsatisfactory.

I want to give a shout out to the Harris Square location for their outstanding customer service tonight! There was a mistake with my order, but Natasha and the rest of the team on duty worked together to fix it. Although I had to wait a bit longer for my food, they were extremely apologetic and even offered me a free dessert as compensation for the inconvenience. Customer service like that is hard to come by these days, especially in the fast food pizza industry. Thank you, Papa John's, for everything.