Harold's Chicken Shack - Hammond

This place is a hot mess. I ordered a 2 piece white on Tuesday November 21,2023 at 5pm. I received a half chicken breast, undercooked fries, very little sauce, and the cold slaw was spoiled. The owner Dawn, needs to check on how her meals are prepared and served. Never again!!!!!!

I have went there 3 times and ordered ahead asking for extra mild sauce. My food is always dry. They don't even offer me to pay for extra sauce. Chicken not all that good so the sauce helps if they gave enough.

Fries forgotten Sauce forgotten The usual. Chicago Harold's locations Indiana locations

Pretty good. Kind of stingy with the mild sauce, but overall.... pleased.

Let me start off by thanking the original staff for taking back over and turning this place back around. I had a minor unpleasant experience years ago and didn’t bother to return. I had seen signs posted previously about new management, but as quick as I saw them I didn’t any longer. However, last night I was headed home and saw they were still open and thought let me give them a try again! Just from entry you can feel and see the difference! I am so sorry to not have gotten their names, but the, I believe owner and, cashier who checked me out was phenomenal! The chef was awesome too. They both just had such welcoming personable spirits and we stood and talked the whole time the food was being prepared, which made the time fly by. (time flies when you’re having fun! As we said yesterday, sometimes you don’t know how much a person can need that kindness and I truly appreciate the friendly service I received yesterday. Now! On to that delicious food! I ordered the cat wing combo which comes with 3 wings and 2 pieces of catfish with fries. Delicious!! I must add that I visited an hour before closing time, so around 10:30-10:40 PM, and as you can see the time does not determine the quality here.. fresh and tasty food all day long! That is also appreciated because you can’t say that all the time about food establishments. The fish was flaky and the wings were juicy. And that sauce? Perfect. True Harold’s mild sauce! And if you know what I mean when I say that, then you know! But if you’ve never had Harold’s and this review is your ticket to try them out, let me just say make sure you include some mild sauce! The wait wasn’t more than 10-15 minutes but I didn’t mind that either not only because of the service, but your food is cooked fresh to order. My meal was perfect, and they even asked about and included the coleslaw! This brought another taste of my home Chicago to my new home in Indiana. If you’ve ever had an unpleasant experience in the past, please give them another try! You will not regret it! And I myself will be back to patron again and again.