Bloom - Hammersmith and Fulham

I visited today with my three young kids. I have been here twice before over a year ago) and the food and service was decent. Today we ordered 2 x corn fritters and one beef lasagne with salad, fries, coffee and tap water for the kids. The food was barely OK. The fritters look charred and unappetising but were edible. There was barely any smashed avocado, there was nothing jammy about the chilli jam, it was just very hot sauce and the egg yolks were a pale yellow which makes me question the quality of ingredients for an £11 main dish. The lasgane also looked equally unappealing. The beef in the lasagne looked and tasted low quality ,the salad served with the lasagne was composed of shredded iceberg lettuce only, if you looked closely you could spot the odd red onion. No cucumber, tomato etc. Almost £10 for this dish, Well overpriced for something so cheap. The only items that were OK was my coffee and the fries! Now onto the service; Staff seemed preoccupied with anything but the setvice. It was 'nt particularly busy for a Sunday afternoon, we arrived before 4pm) and there seemed to be plenty of staff around not doing much. I had to ask twice for water, my coffee, and an extra plate. There wasn 't enough cutlery on the table, we had to ask for this. When we asked vinegar for the fries) two of the staff shook their heads saying ' no we don 't have vinegar '. I was a little perplexed. After we finished our meal I popped over to the kitchen staff to ask if they had vinegar. They confirmed they did. Having seen me, a waitress proceeded to ask me if everything was OK. I told her I was just checking if the kitchen had vinegar because we given an emphatic no when we asked for it. Then to the side next to sauces I see bottles of balsamic vinegar. The waitress just gave a nonchalant shrug stating 'it 's not chip vinegar '. I don 't recall any of us asking for chip vinegar. When I asked for the bill I asked for the service charge to be removed as I found the service apathetic and unacceptable. I explained my reasons for not paying service and the waitress just seemed indifferent to anything I said. I would have been happy to pay the service charge if staff gave the odd smile and were more attentive. Unfortunately, they staff cannot even feign concern or deliver service with half a smile. Quite frankly most of them seem asleep. It 's a shame, perhaps better management is needed to enthuse the staff a bit more. Overall, not great value given the prices. However, my kids ate well because they were starving, I don 't plan on visiting again anytime soon, plenty of other places where our custom is welcome.

Had a great time staff were friendly and the chef's are funny atmosphere is so childout can't what two come back1

Great location, Great service and wonderful food. The menu was great with a huge range of items available.

Disgusting staff. Dismissive and not alleged friendly. The waitress snatched the menu off of us because we could only have a coffee and nothing else! Never never never again.

Superb cafe, we all thoroughly enjoyed our lunch. Quick service too. It’s a good sign when it’s full. There wasn’t a table to be had. We definitely recommend this cafe!