The Works Gourmet Burgers - Hamilton

The dining experience was exceptional, the service was welcoming, everything was flawless, and the ambiance was very cozy.

I really enjoyed the variety of options at this restaurant. Our server provided excellent service, even though he was very busy. He made sure we had a great experience and kept the atmosphere relaxed and enjoyable throughout the night.

This place is great! our server sandra, I think that's her name, was absolutely incredible. she was above the top style, gentle, nursing and even sat at our table to go through the menu. eating was very fast and tasted amazing. I've never eaten a patty that had so much taste. it is also very favorable for the portions they receive.

We went before the Rock Lacrosse game. Food was fast, hot and delicious. My kids loved that the drinks came in measuring cups.

Showed up with a group that was 3 more than our reservation. 27 instead 24, and they used it as an excuse for absolutely terrible service. Ordered drinks after 30 minutes, got the drinks 30 minutes later. Ordered our food 15 minutes after that, and it showed up an hour later.The staff were rude and unwilling to compensate us for the awful experience. No one came to check if we wanted a refill, or water, or literally anything at all.All in all about a 3 hour terrible experience. I recommend you get any server other than Matt if you decide to dine here.