Pagoda Restaurant - Hamilton

We are regular customers who have been ordering delivery from this restaurant for a long time. Yesterday, on New Year's Day, we placed an order around 4pm. This has been our New Year's tradition. We ordered about $100 worth of food and expected it to be delivered the next day. However, we had to wait for several hours for our order to arrive. We called multiple times and were told that our order would be ready soon, but it took until 8:15pm for it to finally be delivered. We were disappointed with the service and the lack of communication from the staff. We have been loyal customers for many years, but we will not be returning after this experience. We advise others to be cautious when ordering from this restaurant.

It seems that the owner has brought in new management at this restaurant. I had the unfortunate experience of finding rotten carrots in multiple dishes that we ordered. When I brought this to the attention of the manager, he denied it and insisted that everything was "fresh". Unfortunately, I disagree and found the food to be subpar.

Pasta boiled, (love noodles and veg) 3 shrimps, no onions, carrots or paprika or snow bses, a few pieces of dry beef, 2 mushrooms. Very disappointed, 2 x since the takeover of new owners. Two years since I came back because of the first experience with the new owner, my money got back, but. Don't go back and it's walking from my house. I want the old owner back. She rules.

The sauce tasted like ketchup, the special fried rice was not impressive at all. It was extremely dry, the orange beef was also dry and difficult to bite into, the orange sauce had an odd taste. Overall, the Chinese food was disappointing and I won't be coming back again.

Food was amazing! Super hot and friendly delivery person. Will definitely order again, maybe this time just for a dinner. Take out used not dine in.