The Bistro – Eat. Drink. Connect.

I’ve been staying here for years and during my stay this week, I had an emergency and have to check out and travel to another Marriots . They still charged me the extra night. They should have waved it especially how much my work does business with them. That’s too bad. Been a loyal customer and will not return here again since they value the money more than servicing their customers.

First and probably last time. The food was spicier than expected even though I ordered one notch above the lowest or bland choice. Also the veggies in the broth were kind of blah, carrots, broccoli, etc. No choy or mushrooms?

We have stayed at this Courtyard many times for years. Because of the proximity to our elderly father, we continued to tolerate the horrible room conditions and service. Last year, during one stay we found blood stain (see photo)on the bedding. During another stay we got bug bites then found dead bugs on bed. Then there was a time, middle of shower at night, lights went out because hotel had electricity problem. The worst time was coming out of shower realizing there were no towels at all. There were a few times they even had no water. It is not uncommon to hear next door guests talking through the thin walls. Of course each time, they apologized and promised to do better. Since Mr Kim took over as general manager, they lost their level of service we used to appreciate. After this trip of long 8 night stay and receiving such a horrible treatment by management, we finally said no more. We are platinum elite members. Not only were we not offered an upgraded room, but the management would not clarify communication made by their team member regarding waiving parking fee for an extended stay. We repeatedly requested over 3 days, to talk to a manager. It was not even about waiving the parking fee. They could not be reached unless it’s between the hours of 10am 8pm and demonstrated apathy. That can not be how a Marriott brand hotel is run. It’s unfortunate they just lost a cluster of loyal families that will not be returning.

Newly renovated. Very quiet and nice amenities. Gym is really new, clean and sufficient. One thing I disliked is that the lights go out in the toilet and wash area when there is no movement. This created a hassle when we need to visit the toilets in the middle of the night. Small closet space. Liked the standing shower and the big smart TV in the room. They serve chocolates and water at the reception which is a nice gesture. Only thing is there was only one check in staff (Tony) manning the reception and there was a long line. I can tell that he is very stressed and when I checked if there was a parcel for me, he was not in the right mood to check for me then which I understand then but eventually Tony did help me locate the parcel and all is good

This hotel does not care about you or your money. Reservations were AWEFUL, bought a coffee from the bistro that wasn't made right, rooms had mud on the floor, hairs all over the desk and rooms weren't ready at check in.... brought evidence and pictures and they offered NO COMPENSATION ....AT ALL. They gave me alcohol wipes for me to wipe down the desk.... that is IT!!!!! I got a housekeeper to vacuum my room and I wiped the tables down (see the picture below...that is after one wipe! . this hotel is no Marriott.... felt more like a day's inn.... once you are in they could care less.