El Pollo Loco - gton Beach

I’ve been to this location several times because it’s closest to my house, and every single time the order is wrong! One time I ordered beans , rice and flour tortillas, and when I opened the box after I got home it was double beans and corn tortillas. I didn’t have time to go back to fix it because I had to get ready for work. The next few times I would have to double check my order before I even leave to make sure everything is correct. This is not my job! I went there again today, got a chicken tortilla soup, simple. All I asked for was a little extra of the tortilla strips , cheese and cilantro. When I got home , the gave me the crumbs on the bottom of the container !! I kid you not! I am already home and I’m livid because I asked so nicely and I keep going to that location but today is the last time . So rude , unprofessional and a let down. Now I will be eating my large soup with crumbs. Thanks a lot ?

I just got this lunch , Chicken is hard to swallow and burned.

Your staff needs to be RETRAINED. How difficult is it to take an order and fill that order? YOUR STAFF ARE STUPID PAY ATTENTION TO THE CUSTOMER!!!

Wow so clean. Courteous staff. My 1st time there. The cashier (receipt says Jonathan) even gave me my senior discount w/out me asking! I truly appreciate that. Thank you Jonathan ???. I never ask. Why should I beg for a discount? If they appreciate my business, they should discount offer on their own. I, the recipient will be happy to accept, knowing it 's a true gratitude. Good job Jonathan!!! ???Part 2 of comment:.The chicken was gross . Looked tasted like last month 's leftovers. I ordered the 2pc meal to go. So, I 'm not driving 8miles there, 8 mls back just for 2pcs of chicken.However, due to Jonathan 's gesture, I 'm willing to patronize them again. Yes, will be there around same time, 4:30pm.

If there is less thank one star, I’d give themThe guy at the front desk was laughing at me and gave me the order missing a lot of items.Never come back to this location.