Chipotle Mexican Grill - Greensboro

The food here is excellent, but this restaurant often gets very busy. I had to wait for my food to be prepared before I could finish my order, otherwise I would have given it a higher rating. Be ready for the crowds!

Our last time in this restaurant RUINED it for us….. probably forever. The manager and other girl helping were so rude. They gave us and the customer behind us a little more than 1/2 of the serving you’re supposed to get. When we order toppings , we get them on the side because it’s a 40 minute drive home. You cannot re-heat your food with the cold toppings on it. The sour cream would be gross and possibly curdle. The cheese actually does not re-heat well unless it’s mixed in. If its not mixed in, becomes hard and will not mix into the food. It has to be pulled off and discarded. So you would either have to eat microwaved sour cream and lettuce, receive no toppings at all, or pay an extra $10 (for 2 bowls) to eat the meal the way it was intended and marketed. This has NEVER been an issue. We were charged $1.55 for each TOPPING as a SIDE ITEM!!!!!! A ramekin DOES NOT cost $1.55….. especially when bulk ordered by a restaurant. We emailed the corporate office. We was told, “We will let the location know. Thanks for your feedback.” That is unacceptable. We were very overcharged for a little more than half the food we were supposed to get. My wife is currently in OUR KITCHEN making chipotle for us. They pretty much lost very loyal customers.

The food was cool. We waited a while to place our order. The staff wasn't

The food was good as always. The service on the other hand. Waiting 15 minutes just to get my food ordered is one thing,waiting another 10-15 minutes while online order customers get helped before customers in front of you waiting is completely unprofessional and mismanagement.

Why?! Why do I keep allowing my kids to convince me to go back?! Every time I order online for pickup it takes FOREVER! Ordered at 620p tonight for a 630p pickup. It’s now 650p and no sign of my food. A few people waiting in the order line but not crazy. This place is not worth it. Why?