Firehouse Subs Oneida Center

I placed an order on line, paid for it, and was told it would be ready by noon. My wife was in the store at noon and the staff was very rude and told her my order was on the bottom of the list and will not be ready for another 50 minutes! The restaurant was full but there was no one at the counter ordering. I tried calling and requesting a refund. I was asked if this was Neil. I said yes and was told I will need to call back when she was done with her orders. I asked how long and was told 30 minutes and then was hung up on. With this type of service, you have lost a regular customer. I will update once I find out if they will refund my money.

I was unsure about this place at first, but I tried it for the first time today and I'm really impressed. It's so much better than Subway or Cousins. I had the "Hook Ladder" sandwich, which was simple but absolutely perfect. It’s now my new favorite sandwich. The chili could use some improvement, but that's just a minor complaint.

Every time I visit, the food is always fantastic. I've never had a bad experience. The service is a solid 10/10!

Wasn’t greeted, had to ask cashier how it was going and he didn’t say all but two words, I ordered a sub after two people and I got mine first. My brother had to wait 45 minutes for his sandwhich no one got food in the order they should have, one guy said he waited an hour for his sandwhich and they rudely told him 3 times they aren’t making it. Family walked in and they said it was a 45 minute wait….. I’m not saying the job is bad but 45 minutes for some Sammie’s and no one gets the food in order. Maybe next time service will be better.

Vary good subs. The atmosphere is a positive one between the employees and clients.