Subway - Grand Rapids

Ever since Subway introduced their $5 footlongs, I have not been visiting there as I prefer the prices at their competitors. However, I received a coupon for a free sub in the mail so I decided to give Subway another chance. When I went to the restaurant today, the cashier informed me that they no longer accept coupons, as of 3 days ago. When I asked if they had this information posted anywhere, she mentioned that there was a sign on the door but it had fallen off. They refused to honor the coupon and were quite rude about the situation. It seems like they may be struggling due to inflation and Covid, but their poor customer service will only drive away more business. I will not be returning to this Subway location.

I had a great experience at the Subway restaurant. I asked the blonde girl working there to add some extra toppings to my sandwich, and she did it without hesitation. I will definitely be returning to this location in the future.

The restaurant is always clean and has a very friendly staff. I have always enjoyed the delicious sandwiches there, especially the rotisserie-style chicken and crab sandwich.

This subway is terrible! They never have anything to do! At some point, she just went through the drive, and she told me they didn't have a broth! Why are you open?! that's not the first time, a terrible one. I don't know how this place stays in business when they never have to serve. they go to another subway in the opposite place, they have everything.

5/5! Came in for lunch. Even though they were busy, the workers quickly attended to me and made my order fast correct!Great attitude smiles all around, I’m glad I stopped in.Will definitely be back to this location soon!