High Orchard - Gloucester

Despite the pub being fairly empty, it took 40 minutes for our 2 burgers and chips to arrive. One of the burgers was badly burnt and only came with about 8 chips. When we brought this to the attention of the staff, we were met with a shrug and a lackluster apology.

We visited this restaurant for Sunday lunch with our family and brought our dog along. The staff went out of their way to accommodate us, providing water and some leftover scraps from the carvery for our dog. Despite the fact that our 55kg dog ended up sitting on the waitress' lap, the experience was lovely.

Stopped here on our way to Sheffield for some lunch,three of us in the party, myself,my husband and our friend,I ordered rump steak,my husband classic burger,and our friend soup,my husband half way through his burger found a long hair attached to his Burger, spoke to who we assumed was the manager, apologized an said another meal or discount,my husband opted for discount,this was done by taking my wine of the bill.£5.95.when I asked why was it not the price of my husband meal was told he had eaten half of it.the money has just gone into my bank£3.85 not even the price of my drink.my husband's meal was £9.is the fair .

Once again I would like to sing the praises of the pub. My family and I have visited several times over the last twelve month. The latest visit was 10th September with a double purpose. Firstly it was my youngest granddaughters 17 th birthday, the other reason was the first anniversary of the death of my wife. For this visit there were ten of us, me. My son and his partner, my two daughters, two grand children and my great grandson, along with a nephew. The service was excellent from start to finish. The meals were well presented warm and tasty. The attitude of the staff was friendly and professional through our, we were made very welcome, and nothing was to much for them. We have always had first class service from the staff on every occasion we have visited and we intend to continue visiting in the future.

Visited here on fri at tea time. Was taken aback by how empty the place was. We choose a table sat down. Went to order at the bar one of our party wanted onion rings for a starter but was told there wasn't any. So we changed tgat order to a prawn cocktail. Starters came and all went downhill from there. Tomatoe soup tasted like a cup a soup the baguette was barely cooked. The prawn cocktail had about 6 pieces of lettuce with a few prawns on top plonked in a soup bowl no bread nothing. Then came our mains. The fish had it's tartar sauce missing and the dried up bit of steak didn't come with the sauce I ordered as we were telling the waiter she walked off mid conversation. Then a man came asked us what we was missing he too didn't have anything to say no apology nothing so we had to wait a good 5mins for the missing items and a steak knife. Also we were told to get our own cutlery from some pots on a station. Believe it or not but guess what came on the plate with the steak...... Onion rings! My mother in law didn't even touch her chicken bacon salad as we had all had enough by then. Not one member of staff came over to check if we were happy although they could of as one was just leisurely sat on the end of the bar. Really really poor won't be visiting again