El Pollo Loco - Glendora

7/18/21 The first time in this place. Others have failed in service and in other areas. This place received my business with respect and great attention to details. Max the serviceman for today gave absolutely great and fast service. He works as if he had the place. Fast, efficient and very safe what he does. I really appreciate such a great service. I am very pleased with my visit to this industry of the EL POLLO LOCO companies. Keep the great work, it is really well appreciated...

I actually stopped going to pollo Loco because I went to a party where it was catered by Pollo Loco, and the rice and beans were horrible, and some pieces of the chicken were overdone. I really like the recipe of sauce they use on the chicken. I don 't know what it is but it 's a different taste. My mom suggested Pollo Loco, and I told her about my experience with them. She talked me into it, and said, this one is different...their food is good at my local franchise. And she was right! The food was great...the chicken pieces were perfect with that same sauce... the coleslaw, beans and corn were great...did not have rice, so do not know about that...the corn and flour tortillas were great...the chips and guacamole were good, although they need to make the guacamole containers a bit bigger. Ask for extra. Not too badly priced for the family meal. I ended up going another night with my brother. The $5 bowl meal is a good budget meal, tasty and filling, plus you get a free chips and guacamole for signing up on their app. Just redeem the reward. So I 'm giving Pollo Loco another chance.

It?s the third time they got my order wrong! This isn?t a double chicken salad! They didn?t even put in the soar cream where?s the tortilla shell! Never going to them again!

To make matters worse, the cashiers didn’t give me the correct change. When I asked for the exact change back, they ignored my request. I even suggested checking the security camera to resolve the issue, but they told me they needed to ask the manager, who wasn’t available that day. They acted as if returning my money would be somehow dishonest. Among all the Pollo Locos locations, this one stands out for all the wrong reasons. I highly discourage anyone from dining here; if I could give it zero stars, I would.

I like how they're don't overgrill the chicken like some other chains. The size of the sides has really dropped down from before, but the chicken tastes pretty good. I'll probably only get the chicken from now on. Did do mobile order for asap pick up, but waited about 10min at the location after the time my order was supposed to be done.