Cold Stone Creamery - Glenarden

The ice cream was delicious and the service was great. However, the plastic spoons provided to customers are not satisfactory; they bend when you try to scoop up the ice cream. Given the price of the ice cream, they could definitely provide a better-quality spoon.

The next day, I returned with my entire order and receipt. An Asian woman, presumably the manager, came out with a note from the supervisor from the previous day. She examined all three bags to confirm I had brought back the items that had hair, and then insisted on using the same gloves to select my replacement chocolates. Unfortunately, there was no apology offered, and the level of customer service was below my expectations. All I requested was an exchange.

This the laziest Coldstone ever. Why when I received my ice cream there was ice cream dripping all over the cup and the workers saran wrapped my ice cream shut instead of putting it in a bigger cup. Not to mention none of my add ins were mixed in right. They are so lazy here and I will never be coming back. The worst Coldstone franchise in the area by far!

I a place to order online and to have it ready at a specific time, I had my pickup person be there on time. I get a call at the time it's supposed to be ready to let me know the flavor of ice cream I wanted was out and one of The mix ins I wanted was out, cool I asked for my replacements. I got my ice cream less than 20 minutes later with less than half of the mix-ins that I had that I already had on my order not even have my subtitutes that they called me for. I could have gone across the shopping center to Wegmans and got exactly the same thing for $5 versus $22. I have sent Cold Stone to emails through their website and I've heard nothing back so I will be disputing the charge with my bank and NEVER coming to this place again.Give your business to mom and pop ice cream parlors that appreciate it and don't try to skimp you because you aren't right there in they're face making sure you get what you paid for. RIDICULOUS!

The ice cream was the second best I've ever had. Ava was really nice.