Potbelly - Glen Ellyn

The person taking the order just seemed like they hated working there, very short toned, no personality, young girl taking the order. I read another person's review after I wrote my review and I completely agree. These are immature young girls working there. I noticed the attitude too. I had to edit my post after reading the comments. I said several times not to add any hot peppers. Lately the hot peppers at Pot belly have been extremely spicy. It clearly says NO Hot Peppers on the wrapper, they added 3x the amount on each sandwich. I normally eat very spicy, but this is ridiculously spicy!! I asked for all the other toppings, Lettuce, Tomatoes, etc on all orders, my mediterranean sandwich only had Hummus, Cucumber and tons of hot peppers ?. The sandwiches were extremely spicy even after removing the peppers. My family couldn't eat their sandwiches. We threw them out and ordered from somewhere else. Not what i expected after a crazy busy, hard day of work!! Never going back to this location! Paid full price for this garbage!!

If I could give 0 stars I would. This is the one and only time I’ve ever left a review.I came in and ordered my BLT with no tomato. They not only repeated back to me no tomato but I said it twice. They all giggled and whispered behind the counter making me feel weird. It was like a group of bullies. Only to come home to extra tomatos on my sandwhich. I have social anxiety already, I was having a bad day and for some reason they thought it would be funny to pick on me.I went back a handful of times because I really do enjoy Potbelly’s but every time the customer service is worse than ever imaginable. Being made fun of by all the employees is a weird experience. Kindness goes a long way.

I've been coming to this store for over a year now and the place has really gone downhill over the last couple months. They're always out of everything, the customer service is nonexistent, and they're always understaffed in the morning. I can't even come in for lunch anymore because it takes too long to get my food and I don't have enough time for my lunch break to eat it

This place genuinely gets such a bed reputation to the point where the reviews aren’t even reflective of what the actual service is like. I got my sandwhich perfectly fine with ok service because they were extremely busy. People seriously need to be kinder to fast food workers and have a little more patience.

I've always enjoyed their Mediterranean and the service is always good. Combo meal prices have gotten out of hand but that's kind of everyone, unfortunately.