Chow - Glasgow City

I have been using this restaurant for takeout on and off for years. I don't like writing negative reviews because I understand that it is someone's business and livelihood. However, the poor customer service unfortunately led me to write this review, along with an order that should not have been sent out. After waiting for 1 hour and 20 minutes, I called the restaurant to inquire about my order and was only told how busy they were...no apology or acknowledgment of our wait. I was even asked if I wanted to come pick it up. Finally, 2 hours later, the food arrived...cold, dried out, and overly spiced. I would have complained directly to the restaurant, but based on their response to my call about the late delivery, I didn't think it would be worth it. The management of Chow should invest in customer service, as how a negative experience is handled can prevent customers from writing reviews like this.

I used to consider this Chinese restaurant to be one of the best in 2017/18, but after returning to Glasgow in 2021, I was extremely disappointed with my recent takeaway order from Chow. The beef chow mein was unpleasant, cold, tough, and lacking in seasoning. It appeared as if a bag of frozen vegetables had been hastily thrown into a wok with some noodles and thinly sliced beef added as an afterthought to justify its £8 price tag. The fried rice was average at best, nothing special but at least edible. The curry sauce was thin, the chicken balls were soggy, and the prices were higher compared to other Chinese restaurants in the area. I would strongly recommend avoiding this place and taking your business elsewhere.

I have been a regular customer at this restaurant for years and have always found it to be top quality. However, my last few takeout orders have been quite average. I usually travel from the Southside to the West End to dine here, but after my last two takeout experiences in June 2020, I have decided not to return. I am hoping that this is just a temporary issue and that the quality will improve in the future.

This is my favourite Chinese restaurant for the food. It reminds me of being in China and there are certainly people who will misunderstand this place and give it a 1 out of 5 rating. If you want an authentic experience and food, this is it. 5 out of 5!

Hadn’t been to this restaurant for ages having previously enjoyed it so Booked a table for 3 last night and though restaurant was empty we were offered a table beside the the toilets which we refused. We were then shown upstairs by less than friendly staff. The furnishings can only be described as grotty and no atmosphere at all. Food which is double the price of the ‘lets eat’ menu was ok but again served by fairly reluctant staff. We then had to go downstairs to ask for bill and advised that they only take cash so had to run outside for a cash point. Would most definitely not recommend this restaurant for anything other than takeaway! Overpriced and completely uninviting.