Ramo D'aria - GIARRE

Bellissimo contesto fuori Catania con vista sull'Etna! Ho mangiato bene in un posto incantevole.location incredibile.

The hotel and restaurant aspire a certain standard which they do not reach. Although the hotel looks beautiful on the surface, the service and quality do not live up to expectations. The breakfast is a good example. After ordering, it took about 30mins for the coffee to arrive. Same for the eggs. This was not a one time occurence, but this happened consistently over the three breakfasts we had there. The problem: understaffing. Due to covid the breakfast process had been changed, but no additional staff had been added. We learned that this was a management decision. Cost savings? However, with guests paying +150eur/night this should not matter. The garden is another example. As long as you stay close to the main building everything looks great and well-maintained, but as soon as you venture beyond the first hedges this changes. Finally, covid-19 measures were often not observed by staff. Is sum, there are similar, but much better value places nearby.

The restaurant which is part of the identically named hotel has not (yet) reached the level of the hotel. The food is ok(ish), however, you will find food of similar quality around the hotel for less money. Service is willing to deliver , but also has some room for improvement...

Very good sicilian yet light food! Very reasonable prices. It was so peaceful to have dinner there twice during our stay at this great hotel.

Abbiamo festeggiato la prima comunione di nostro figlio in questo incantevole ristorante. Ci siamo sentiti perfettamente a nostro agio nonostante il luogo suggestivo. Esperienza molto consigliata. Il personale è stato accogliente, cordiale e molto preparato. Un ringraziamento speciale al maitre, torneremo presto a visitarvi. Abbiamo già prenotato per il centro benessere (che aprirà presto).