Waffle House - Garner

Made and online order was supposed to be ready at 11:48 get there at 11:50 it's 4 people in there dining my order wasn't ready till 12:10. Get home and I'm missing a whole order.

Well, I haven 't been to Waffel House in 6 years, and my experience at the store was anxiety inducing and incredibly disappointing. I expected the restaurant to be busy, and I expected the wait time on food to be longer than normal because it 's Sunday. I was in the service industry for 20 years, and it. What upset me the most was how terrible our server Emma was. It took almost 20 minutes to get drinks to us, and we didn 't get everything we asked for. I 'll be honest, I didn 't go to Waffel House for the food. I came for the experience. She obviously was having a bad day or something, but seriously, even on my most awful days, I didn 't let my distaine for the day ooze out of me and on to my customers. I truly felt like she didn 't care if we were happy or not. I say this for many reasons, but one thing that tipped the scale from ehhhh, its busy, maybe she hasnt been doing this long to WTF, lady! You 're not even going to say sorry?? When she was clearing the table behind us, slamming dishes and such. Twice, she made me jump with how loud she was stacking plates. No apologies. The only thing she did, in my opinion, correctly was inform us she was running behind 15 minutes into our experience (with no drinks still). We tried to be nice, engage with her a little, and she blew off the niceites. When she started clearing the table behind us the first time and made me jump, I looked back, and she said nothing. A few minutes later, she finished clearing the table she was even louder. I looked at her, and I got nothing. As a vet in the business, I have a lot of understanding and compassion. If its clear the server is having a tough day, but they try not to project their personal feelings about their day on me, I ALWAYS show my appreciation in a 50% tip. I don 't go out to eat with people who are a$$holes to the FOH. I had to walk outside more than once to breathe because all I felt was anxiety and frustration from my companions and other diners. I have never wanted someone to lose their job before, especially as someone who 's had days where we are under-staffed, over booked and I don 't have time to take a ****, but I came really close today to wishing she would be. Whoever is managing/training the staff at this location, please take some time to work with her. Our bill was over 80 dollars, and I tuly wanted to stiff her and write you 're awful on the tipline. We left a 15% percent tip instead. 100% won 't be coming back, and I will 100% be laughing and saying Oh my god, y 'all remember that time we were so excited to go to WH for the *insert whatever menu item we were craving at the time* and how y our sever and food was. Yeah, nope. I 'm never going there again. 10 out of 10 will never again.

I have been going to waffle House since I was a child... Never had the food AND the service been so bad (let's be honest it's usually one of the other). We arrived to the table and we're greeted (or lack of greeting) by Emma who shrugged off our polite conversation like she was disinterested. The coffee and water arrived 13 mins later and the coffee was luke warm. When the food arrived it came 1 plate every 4 mins (6 people). The waffles were so cold the room temp butter would not melt. Emma forgot several items and we had to keep asking for them. Long story short... If your childhood was filled with cheesy eggs and waffles... Your out of luck... Go somewhere else. To be clear: you can have sub par food(it's waffle House after all) and you can be busy and have sub par service... But there is no excuse for a bad attitude.

First time eating at a waffle house. The food was very good.

I’m a patient person, especially with servers. I also love Waffle House. However, this was hands down the worst service I’ve ever had. Our server was flat out rude and we were being polite and professional. We waited 40 minutes after getting a table to have our drink order taken. The server came back to the table multiple times to double check what we had ordered but if we asked for anything (more coffee, Mayo etc) we were told curtly “ I know….I didn’t forget” yet she clearly forgot our order repeatedly despite it being written down. Several of our menu items were made incorrectly (everyone’s hashbrown toppings). The cooks were quick and calm and the food was good hence the only star given.