A&W Restaurant - Gander

Whenever we travel through Gander, we always make a point to visit this restaurant. However, during our last visit, we were disappointed by the lack of customer service from one worker at the counter. This worker consistently wore her mask incorrectly, keeping it down while being too focused on keeping her head covered. She also repeatedly touched her mouth and nose, and drank coffee in front of waiting customers. Despite generally trying to see the positive in things, I found this experience in August to be completely unacceptable, especially at our favorite restaurant. To be fair, all other workers at the restaurant followed service and hygiene guidelines meticulously. Thank you.

This specific A&W location consistently serves delicious food with good service and a clean environment. One suggestion for patrons is to be patient and respectful towards the staff as they are working hard during these challenging times.

I went to Gander to attend a sporting event with my family. We stopped at A&W for breakfast on both Saturday and Sunday. The weekend breakfast staff were exceptional. The girl at the front counter was efficient, friendly, helpful, and incredibly organized. She skillfully handled a busy restaurant, constantly refilling coffee and ensuring all orders were accurate. The restaurant was clean and the food was hot and delicious. Thank you for being the highlight of our trip.

A+W still has those great rootbeer floats and even though I did see glass mugs mine came in a paper cup but it was still good. They have public restrooms here. They have a plant based burger that I really wanted to try but I...wasn't hungry unfortunately. It was a fraction of the price you would pay for it in a city.

Stopped by for a early supper during slow hours pm). Counter staff gave customer ahead of us cold frosty glass mug for the beverage. When we asked why we got paper cups she said no mugs are clean? Kitchen staff spent more time...coming out refilling their drinks then in the kitchen cooking. Kitchen stalk needed to wear hair nests gloves. Using a fountain machine then wiping your hands in your pants to go package a burger just don't look good. Put up a wall fo you don't see what's going on in the kitchen or crack down on cleanliness.