The Cove - Galveston

While the property is beautiful, we do not have the best experience. We were in town for spring break and shocked to find out that there were openings in the spa for a pair massage. We could quickly book and pay. On the day of the massage we arrived 15 minutes early per request on our confirmation email. We were checked and waited in about 20 minutes later. During this time we were asked if we wanted to drink something and as we should both get a free glass of champagne or mimosa, we asked. While we waited for it, some other people came and we unfortunately never got our drinks. We came into the dressing rooms and the women's steam sauna was broken so we decided as soon as the massage was done instead of each one a 20-minute steam that we would only wear and go. We were then brought to the meditation room, which was a very small space with six oversized chairs. At first it was just us and another woman. People came in and went, but still waiting for drinks. I finally wondered when another pair of champagne came in the hands and said they would get it right away. That was the fourth person who asked if we had a drink and never delivered. When we sat there, the room became smaller and smaller and we were actually just waiting for Toe to Toe with the other people. One of our massage therapists came in and asked where our recordings were that we had never received. When we explained that we hadn't received them yet, she said, don't worry about it and they could do a verbal recording. We came into the room and went quickly over the areas that needed attention. Unfortunately we didn't have much time to go over details and they started the massage. First, the heated tables were nice, but after 30 minutes extremely hot, the loudspeaker in the room was broken, so it was either on full beam up to the point where the speakers cracked or no sound at all. I have explained that my big toe was sensitive, I had recently surgery on my left ankle and my right ankle and foot she had the form of recording that they would have recognized as more sensitive, rubbed them again and again in areas that were extremely delicate, and my husband also said that his therapist had a little too rough and had to ask again and again to go softer. Something over us crashed, which was extremely distracting was not impressed by the total experience spending $600 for 80 minutes treatment. We basically felt like we forgot and just squeezed in. We left both with headaches from the music and was an overall bad experience. We will definitely not return.

From administration to Stephanie and the charming hosts in the restaurants, service and rooms are relaxing and solid. To be a 4-diamond resort, the kitchen is actually 5*. Go on!

This is a great location. The staff is very friendly and helpful. I love the view of the Gulf. The beds are very comfortable.

San Luis Spa is amazing! Shalanda and Misty are great therapists. Very professional! Very recommended!! San Luis Signature Massage is the one to get. You'll be so relaxed that you never want to go

This is a great location. The staff is very friendly and helpful. I love this hotel. I love how they have shops inside the hotel. I love the heated pool. I love the hotel. The hotel is very clean. The hotel is very safe. The valet staff is very friendly. The concierge is very helpful. The beds are very comfortable.