Tim Hortons - Gaetz Brook

Service: Dine in Meal type: Dinner Price per person: CA$1–10 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Grilled Chicken Parking space: Plenty of parking Parking options: Free parking lot

Service: Take out Meal type: Breakfast Price per person: CA$1–10 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Coffee Donuts Sausage and Egg on a Bagel

How long does it take to repair torn apart bench seats? I've been a regular for little over a year and a half and ever since I started coming the seats have been torn and dirty and just keep getting worse? On top of that, the tables rarely get cleaned so not only do customers have to sit on torn, dirty and uncomfortable seats they have to eat on dirty tables. Same goes with the men's bathroom, it's almost always dirty with **** all over the floor around the urinal and even around the toilet, a broken garbage can that's constantly overflowing with garbage from a lack of proper cleaning. Some of the staff (mostly the afternoon/evening staff) serve some customers with ignorant attitudes and speak about customers in other languages so the customers don't know what's being said about them which makes customers uncomfortable. All of these issues have been ongoing issues for at least the last year and a half of me going there daily and when a person makes complaints they get threatened to be removed and trespassed by an employee who claims to be the store owner but doesn't want to identify themselves because they would rather tell customers to go somewhere else rather than provide proper customer service and customer satisfaction. I'm sending a report to the government of Nova Scotia to have this store investigated as to why they allow the store to be constantly dirty and have employees who treat customers with ignorance. This store has successfully became the worst Tim Hortons in the entire city when it comes to customer service and customer satisfaction and the store owner should be highly ashamed for allowing the store to be so disgraceful

For at least 3 weeks one of 2 exit doors has been out of order as the glass has been smashed. This should have been fixed immediately as it is an emergency escape in the event of fire, or other disaster. Not addressing this contravenes the Fire Code. I feel certain if a Fire Inspector was aware of the situation, they would shut this establishment down. The restaurant itself is beyond dirty. It is positively unhygienic torn upholstery that cannot be adequately sanitized, tables and floors are seldom cleaned and the mens bathroom is disgusting with overflowing garbage in a garbage bin that has had a broken door for as long as I have been coming here. The hand dryer has also been out of order as well and now the urinal is also out of order. When I have spoken to the manager I was told that all these issues will be fixed in a few months when Head Office is planning to cover half the cost of renovations, but to do them now would mean the restaurant would have to foot the bill. I very much doubt that a Health Inspector would allow these conditions to continue, nor would they accept the restaurant 's excuse for why they aren 't addressing these issues. Generally staff are friendly and efficient and the tea and cookies are OK, but the other issues are making it harder for me to continue patronising your establishment.

Drinks are made fairly quickly for such busy spot staff usually remember orders which is nice but the way they treat each other as coworkers in front of people's or sometimes even customers could definitely improve Service: Take out Meal type: Breakfast Price per person: CA$1–10 Food: 3 Service: 3 Atmosphere: 3