Subway - Friendswood

I ate this place yesterday. I asked that my sandwich be roasted. I saw him. it did not taste or felt roasted. I was on my lunch break, I called the load, no one answered, I went back, they were closed. I called him the next day and spoke to a lady. She said I should get the manager. then she hanged. I called back (5x) and no answer. I'm not back.

The store was clean and not that busy but the didn't have lettuce. How are you going to sell sandwiches and not have lettuce!

Could not ask for better customer service and fresh food! Liz and her staff are always so welcoming and pleasant to visit with. She is such a caring person and always takes the time to talk to each of her customers. The restaurant is so clean and well-managed. Would rate this place higher if I could!

I am very well aware this is during the PANDEMIC... I hate to even give this review, but this has happened twice since the pandemic started. I don 't know if it is under new management or what. But it is October 2020 and we all are trying to live some semblance of normal. Kids are back on school (brick n mortar or online, school sports/activities are on again with safety protocols) and the only thing I needed from Subway to help with my being proactive and on a short schedule for my daughter 's Homecoming game (where she will perform color guard) was get my order from the app that I placed at 1138am for a 1530 pickup was my 3 footings and my daughters pregame meal. WHY I ASK... Did i not get a phone call or text that my order was cancelled? Why did I still get charged $21.78? Go figure... I have absolutely no clue. Do not knowing my order was cancelled, I pull up at 1530 to curbside and proceed to call the number on the plaque and then I see the one subway employee just stare at me through the window, REFUSING to answer the phone!!! Now I 'm infuriated and on a schedule. So, I Dawn my mail go inside and she happens to be helping another customer whom she did not seem to understand what he wanted and asked there and four times to repeat himself. Anyhow, he pays and leaves. My turn: I simply say, Yes, I placed an order on the app... she interrupts No receipt I reply, Ok but you still charged me and cancelled my order. She repeats like three or four times, No receipt! I reply, If you let me finish speaking please. She says okay, I then follow with, I was charged (show her the charge) and my order was cancelled with no notice to me (I show her the cancellation). Where are my sandwiches? Her reply no receipt, no sandwich. She begins to dial her manager (6x) who never answers and then calls another person (Amy) and all she can say is: yes I see where it was cancelled on my end, but I don 't know why. So then I tell her ok, what about my charge? Her reply we did not get paid, so it may show on your end but it will go back. I then asked, and that 's all? She said, unfortunately that is all we can do. So as I walk out, I make sure she, the employee and Amy customer in there knows I will not be coming back to this store, this is the second time during this pandemic you cancelled my order and did not notify me. If you don 't know how to use your tech for online ordering don 't use it at all. Now I have to scramble to get my daughter food.

I wish I knew their names, but there were two young girls working. One had darker hair and the other lighter hair. They had the BEST customer service out of all subways I have been to. I will go out of my way to go to this subway from now on instead of the one closest to my house just because of how nicely myself and my son were treated. Great service. We’ll be back! :