Gong Cha Gòng Chá - Fremont

I ordered three tea online and when I went there to pick up, the girl with green hair told me there were not enough materials so could only make two. But she told me she would make the refund tomorrow when get the permission from manager. A week later I still didn’t receive the refund. Tried to call the store but nobody answered. Left comments on official website but no response. Awful user experience.?

I came in today and ordered a Matcha smoothie. The Matcha smoothie was too sweet when I requested for no sugar and it tasted overly milky with not enough green tea or ice to make it a smoothie. The second drink I ordered was an Oolong milk tea. I saw the girl had the tea pre-made and just poured it from a jug, instead of making it fresh like other boba shops. I didn 't want to be rude and make any comments to her face, but this will be the first and last time that I will be coming to this Fremont location. The Milpitas location is much better and worth the extra drive.

One of my favorite chain boba shops. The staff at this location are very swift; they start to make drinks as the customer is paying, leading to very short wait time. The flavor of my tea is always good. The location is easy to find and access. I recommend this shop over the other two boba shops in this plaza.

There are numerous boba tea shops in Fremont, making it difficult to choose one to visit. My boyfriend recommended Gong Cha, a place he has frequented before. However, we experienced a long wait of over 30 minutes due to a large order placed ahead of us. The staff acknowledged our wait time by providing a free drink voucher for our next visit. It seemed that some of our drinks sat out too long, leading to dilution as the ice melted. Despite this, the boba at Gong Cha is typically chewy, although they have a tendency to clump together at times. Overall, the drinks offer a solid tea flavor with good boba texture.

I ordered four waffles and it took 30 minutes. They need to improve their service. Absolutely unacceptable.