McDonald's - Fredericton

This McDonald's is probably the slowest one I've ever visited. I've been here twice and both times the drive-thru lines were long and moved very slowly.

They have great decaf coffee! The carrot muffins are to die for. Lorna at the counter gives great customer service!!!!!

I have to say that I am a bit disappointed with this location and their velocity at preparing food and getting it out to the customers. There is ALWAYS an atrocious line inside and in the drive thru and on my most recent trip through the drive through it took 15 minutes from the time I ordered my food until I had said food in my hands and was driving away. For a fast food restaurant - fast they are not.

We came here with 4 or 5 friends. The order clerks just kept placing orders on the counter one after another for people that were there. They were not filling the orders very fast, and when they came to the counter with an order, they were all in take out bags, even if you were dining in. When they listed what was in the bag, you could see mass confusion with the people standing around as there were so many people standing waiting for orders. This was the poorest service I have ever had at McDonalds.

The food at this location is decent. The staff here possess two qualities. Firstly, they are extremely pleasant to interact with. They are polite, funny, and nice, making the customer service exceptional. However, the second quality is not so great. I understand that when they are busy, the service may slow down a bit, which is acceptable. But there are times when I am the only customer, and they are quick at the order and pay windows, yet it takes 15 minutes at the pickup window to receive a coffee or a small order. Even just providing a brief update would be helpful, so I don't start to question if they forgot about me.