Sbarro - Franklin

Best Sbarro’s I’ve ever been too. The management is really friendly and they have a really clean store. 5/5!!! Would definitely recommend.

Would not recommend if with a group of 5 or more wait time for one pizza was ridiculous

Been eating here since I was kid. Delicious spaghetti. Just be sure you get your complimentary bread when ordering the large

What more can I say other than the pizza was absolutely fantastic and they have some pretty good deals for a meal! Of course, mall food costs more than if you were to just order a pizza at home, but I always look forward to being able to grab a quick slice of Sbarro pizza when I visit the mall! Also, the stromboli/calzones that they have now look pretty good and I look forward to trying one soon!

A picture is worth a thousand words. See the photos of the pizza they charged me $23 for and asked why i was charged by the slice rather then $14 for a large pizza. Horrible! Unfortunately, photos don 't reflect unfriendly customer service. Used to like the large thin crust from Sbarro 's 10, 20, 30 years ago. It 's gone downhill to the point where I will not be returning again! I also wanted to mention I selected four slices of pepperoni and four slices of cheese so they could simply reheat them and I could get home cuz I was in a hurry with my daughters. Instead they decided to bake me an entire new pizza and have me wait when I told them I didn 't want them to do that. Didn 't take 8 minutes like they said it took 35 minutes because they burnt the first one. After I asked if I could simply take four slices that are already made and I 'll reheat them when I get home she insisted no no no I 'll make another Pizza so I waited even longer with an impatient seven year old and hungry 11 year old. What a disappointment! What a horrendous Pizza I received. He asked me to contact customer service. Why should I bother? They need to retrain their staff or replace them. Reached out to customer service. They simply stated Thanks for letting us no Sbarro CSR you can find me all over the internet. Reach out to me and provide me with a replacement large pizza. I was in the Cool Srpings Mall yesterday and walked by Sbarro. Ordered a slice and large $14 pizza to go. It was much better. Crispy and the new staff were great! Huge improvement! I 've changed my rating from 1 to 2 stars and will post 5 stars and remove the pictures since they no longer reflect the quality of your product currently.