Gray's On Main - Franklin

Had the best time as always! Service, food, and atmosphere were all excellent!

Had a terrible experience; two entrees were truly inedible (one pasta, one shrimp grits) and two were truly just meh. server was extremely pleasant but food took AGES. we took out-of-towners and were mortified at how poor the experience was (we had not been in maybe 2 years). I would not go back nor recommend this. While friendly and pleasant, the server also did not seem incentivized to try and rectify. We would have declined an offer to comp the food but this was not even offered, not was a replacement entree.

Delicious and fun meal at Grays with three couples. Terrific service, food especially the salmon was excellent. Love this place. They take great care of us.

This our first time at Grey’s so I am giving them the benefit of the doubt this time. First, let me say it is in a great location in the heart of downtown Franklin. The building is beautiful with so much history. The ambiance was perfect. We made reservations for Sunday brunch and sat upstairs. There were 2 musicians playing and it started as a good experience. Perfect setting! However, this is also where is began to go down hill. We sat down ordered an appetizer. We had been looking forward to trying the pimento cheese balls. They came highly recommended by a friend. About 10 minutes later our waiter came back with our drinks (2 sweet teas) and took our order. Many people came in and out receiving their food and finishing up their brunch while we waited for our appetizer. After 30 minutes I asked the waiter if the appetizer would be coming soon. He said he was going to check on it it should be up. After 7-8 minutes more he came back to say he forgot to put in the appetizer order but our food was almost up. Much to our disappointment we cancelled the appetizer since he said our food was almost ready. We have now been seated for 40 minutes with only drinks. 15 more minutes pass and still no food! Our waiter then comes to our table tells us the kitchen lost our ticket but he had them make it while he watched. He places our food down it was COLD! This lets me know it had been sitting there and this wasn’t a kitchen problem but a waiter problem. When he came over we let him know it was cold but a this point we were over Grey’s. He did comp us a banana pudding for the table and gave us the “family discount” which was 50% off the check. I won’t say we will never go back but I will say I would not want the same waiter again. There was a blonde girl upstairs who seemed to be on top of it. Everyone around us seemed to get their food quickly and I do appreciate the dessert and discount. It was just disappointing to leave with such a poor experience.

We had one of the best meals I have had in a very long time! The Brussels sprouts app was amazing. I had the salmon for dinner and it was delicious the flavors and textures were so good.