Bj's Brewhouse San Mateo - Foster City

Disorganized and spotty service, food was ok, but overly salted

Service was very slow. Took 40 min to get our food.

We have visited 2 different locations in the last week and realized both were very slow with service. Nothing to do with our waitress or waiter. Kitchen staff seems to be lacking. Took 45 minutes to hour for food to get to the table. Our visit at both location was for 2 hours sitting and waiting for our drinks, food and their famous Pazookies. If you have time it’s a nice place to visit.

We were asked to wait an additional 10 minutes even after making an online reservation. There was 5 in our party and we were seated in a very crowded part of the restaurant where the tables are very close together. This place is ALWAYS overcrowded and the wait can sometimes be up to 1/2 hour or more. The waiter was good and the food OK. I only try to go to BJ's once in a while.

This is NOT a fine dining restaurant and it is also not a fast food restaurant but BJs needs to figure out what is an appropriate amount of time one should have to wait for service/food, etc. In my opinion, the wait for food is ALWAYS way too long. Requests for service are rarely responded to a timely manner ask for cream for your coffee and your coffee will be way too cold by the time you get it; ask for extra BBQ sauce for your sandwich and you will have finished your lunch before you receive it. This has always been a problem at this BJs since it opened!!