Red Robin Gourmet Burgers And Brews

Ordered a sunset lemonade for $4.99. But it couldn't drink because it was made too strong. They exchanged it for a fuel, but they still accused me of it. The garlic friries were super greasy but had good taste. Burgers were good. The waiter brought our food out, but just refilled a drink on our table, then brought us a to-go box. Not sure where he spent his time, but it wasn't on his tables. And no, they weren't busy. We will not return.

I sat at the bar the waitress was very attentive, my drink was filled three times without asking me. The food was great, hot and fresh.

We used a gift card to try out this restaurant with our family for the first time. The staff were friendly and our waiter was attentive, but unfortunately, the restaurant was not very clean. The tables, glasses, and walls were dirty and seemed like they hadn't been cleaned in a while. The bathroom was a disaster. The food was decent, but it took a while to receive additional items we requested. Despite the restaurant not being very busy, there were plenty of staff members around. It would have been more reassuring if they were focused on cleaning when there wasn't much else to do.

Despite being short-staffed, the restaurant should still prioritize good customer service. While the two hosts and food runners were friendly, our waitress only came to our table twice. I had to ask other staff for refills and even had to get my own napkins. The staff seemed more focused on clearing tables than checking on guests, and at one point, a puppy was brought into the kitchen area where the waitstaff was working. The overall cleanliness of the restaurant was lacking, leading to a negative dining experience. I would not recommend this restaurant.

I?ve been to Hulen Mall many times, but I?ve never come to this restaurant. I decided to take a chance and omg it was definitely worth it. I will be returning soon. The restaurant was clean and had friendly employees. Our waiter (I forgot his name, but he was tall) was very kind and helpful. However, The bathrooms were kinda iffy. The water pressure was bad so the toilets didn?t flush correctly. The bathroom floors were also super sticky. But, I?ve definitely seen worse. So, I?m not gonna take away a star for that. THE FOOD WAS AMAZING. I got the Madlove burger and it SLAPPED. I?ve never had a gourmet burger before, so this definitely set the bar super high. The ingredients tasted fresh and delicious and worked super well together. I also got the Ensenada Chicken Platter. It was good too. Usually restaurants that specialize in one food have terrible choices of other foods, but Red Robin doesn?t. TLDR: delicious burgers, great employees, iffy bathrooms. 5/5?? would recommend