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Bidrage med feedbackI tried to order for pick-up twice, and both times it was a disaster. The first time, I stood at the register for 10 minutes while the staff just stared at me, completely ignoring my presence. Finally, one of them asked why I was bothering her, and I was able to pick up my order. I thought I would give it another shot since the food had been decent, but that turned out to be a huge mistake. Half of my order was missing, and when I inquired about it, they claimed they hadn't received it. At least the staff acknowledged my presence this time, but I left with just a partial order and was still charged for everything. While Wingstop as a franchise has potential and good branding, this particular location is the absolute worst. The employees seem indifferent, management is lacking, and there’s a complete failure to execute even basic service tasks. It's clear that these issues go unnoticed or are completely disregarded by the company.
We've visited this restaurant a few times since we drove up from Melbourne, and every experience has been fantastic. The food is consistently great, and the wings are a good size. They definitely have the best ranch dressing around. The Bayou BBQ is our favorite dish. The customer service has always been excellent during our visits. We usually order to go and eat in the car before heading home, and they have no problem providing us with extra napkins and plates or trays. I have no complaints about this place at all!
The atmosphere here is very welcoming. I was offered a drink while waiting for someone else's order, which was a lovely gesture—thank you! I've visited several times, and my favorite dish is the garlic and parmesan chicken. They also make the best ranch dressing I've ever had!
On the way to leave the city and save time, we stopped at Wingstop . Bad movement!!! Very bad move!!! I ordered online and my husband went in just to wait because one person was training and another did all the service. When my husband came out, I was happy to come home and eat. No, that's not happening!! The fat that was in the chicken was disgusting to say the least. It was not about dewatering, it was about not knowing how to cook. I removed the chicken from the container and to my horror, cups of cooking fat was down!!!! No amount of drain could help this chicken. I also ordered Fritten to remember when I said online they were covered with cheese. No, I didn't order that. I should have known that something was amiss when I saw the bags covered with oil over the outside of the bags. When I finished with the chicken fiasco, I went to the next oily bag. I opened and behold, the cookies had butter everywhere, so much that they saw through the bag. I was so angry that I was was wasting my money and my time. I made dinner for all of us.
The owner of this franchise needs to be at his business to see what?s going on. This place when it first opened was run so well. No one seems to know what they are doing in the kitchen. They also need to get there hands off their dirty phones. Been waiting 20 minutes and still no food. There is a young lady that has been waiting way before me and they don?t even know where her order is. No ice in the soda machine and the soda machine is so sticky it?s gross. The tables are sticky too. Bad attitudes behind the counter and in the kitchen. Now at a 40 minute mark sitting and waiting for my order.
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