7-eleven - Fort Myers

I believe that open and honest communication is essential for the growth and improvement of any business, which is why I feel compelled to share my experience. Unfortunately, I have encountered instances where the owner of the store the store manger has displayed a noticeable lack of respect, rudeness, and a general disregard for the well-being of customers. Such behavior not only detracts from the positive atmosphere your business strives to create but also reflects poorly on the overall customer experience. I definitely see why your turnover for employees are out the roof, but I pray you and your company have the profit you deserve.

Employees were nice but getting propane was a hassle. Employee told me it was too hard to open the propane cage and it hurts her shoulder. Not sure why propane is offered, if it’s this difficult. Drove to Racetrac. Sorry but I’m going elsewhere for propane after this experience but will still purchase gas here.

So my husband insisted we go to this 7- eleven as we ran out of propane and it 's close. The store is clean and neat. We paid for a propane exchange. Then it gets strange. The clerk told us they did not want to get us our propane as the propane cage sticks and it hurts their shoulder to open the cage . After a few minutes of listening to why getting propane is so difficult, we wondered if we were getting service or not. Finally another associate stepped in and helped us out. Getting propane should not be this difficult.

The customer service at the Gateway location was terrible. My brother in law and myself went for lottery tickets. The young man behind the counter was not only rude, but made us feel unconfortable. For reference only, early 20's with long fake eyelashes. My BIL asked for $10 in quick picks, followed by $20 in quickpicks. Zero interaction, just blank stares then he started dancing. I then asked for the same, $10 in quickpicks, followed by $20 in quickpicks. He printed $40 worth of tickets and insisted that is what I asked for. Mistake..maybe, but he printed each ticket individually. When I asked why, he stared at me and did, I asked again and he replied I did not specify not to do that and that is what he wanted to do, followed by a quick you are welcome. I told him I didn't say thank you and he then informed me I would not be helped in the future...ok, see ya

Paula with white hair is sooo rude snatched my drink out my hand