Moge Tee - Fort Lee

This was my first visit. We came in 15 minutes before closing time. I don’t know why I was treated the way I was, maybe the employees were just exhausted..I understand because I worked at a cafe before.I ordered a taro bubble milk shake. The young girl told me that told me that they didn’t have anymore boba at the moment and I said it was fine. She read my name out loud and began laughing. I’m not from America I usually understand why someone might laugh when reading a foreign name. But she began laughing for a little too long/hard and I felt a little bit disrespected (it felt racist). Not everyone has an American name. Especially when you’re from another country, you can have an english name and a foreign name but for some reason it’s okay that an Asian girl can laugh at a middle eastern girl for her name. It felt racist. Especially because after I got my order, instead of a taro milk smoothie, I was given a cup of PLAIN WHOLE MILK with blended Oreo pieces.After realizing what they had done, I went back to the store and requested a refund. The gentleman with the short hair agreed that the drink was not how it should have looked like and was very polite about it/understood. I hope it gets processed. Overall it was a very racist experience. I think they thought “she wouldn’t even be able to tell the difference” or “it serves her right for coming in so late”. I was told it was because they didn’t have any more ingredients but I mean, by rule of common sense, if you cannot prepare the order the way it’s written/intended/ typically prepared, you should simply inform the customer. Most likely they’ll just want a refund and they won’t bother you to make the drink??? I thought it was just the pearls that were missing so I didn’t mind… but It turned out that the taro ingredient itself was missing. I don’t understand why she didn’t just tell me.Overall, if you cannot provide basic customer service (ex. not laugh at customer’s names inform them that there’s not enough ingredients to make their order) then please consider additional/supplemental training. I appreciate the young man coming over to provide me the refund. I hope it goes through. The young girl should not laugh at customers.Here are photos: proof of my order. Pay attention to the detail of the drink. The wall of the cup is lined with Oreo/cream but the entire drink on the inside is simply plain whole milk ice.

Great atmosphere, a lot of space to set and hang out, They have self ordering machines which is cool. But also the employees are really nice. The drinks are okay not as sweet and good as I would like them to be. Also, a bit pricey for a Boba spot.

Very cute and instagramable bubble tea spot. I got the taro tea and it was very good. It was a little on the thick side but I think that was me ordering something I wasn’t sure of.

First of all, I love their drink. The reason I am giving 3 star is my recently experience.1. They have 2 computers in front for customer to place order. I understand it may help to speed up the order process when it’s busy. But the machine ask your phone number otherwise you can’t place the order. Since I don’t want give my phone number in any system so I want someone to help me place the order manually . I was standing there and waiting for help for like 3/4mins and there was no one come ask me what I would like to order. There are 3 people working there and no customer in the store at that moment .2. After waiting for a while I decided just use their system and place the order. But when I check out the machines automatically ask you $1/$2/$3 tip. And there is no option not give tip. At that moment I don’t want give a tip bc there was no service. They didn’t even talk to me?! I am ordering a drink to go for $7 on a machine and force to give a tip. To be honest no one care that $1 (15% . if my tip is forced, the people working there should be forced to talk to their customer as well.

I ordered three drinks from this restaurant through Uber Eats, and when they arrived, they were almost completely empty. I am baffled as to why the staff would send out drinks in such a state. It is clear that the employees are in need of better training. This level of service is unacceptable.