Hilton Garden Inn Miami Brickell South

I loved it that place and the costumer service from everyone specially from the guy who was in the morning, I forget his name, but he is a supervisor if I don’t confuse, he was so nice and helpful, appreciated so much, I don’t remember his name but I think start with M or N.

We chose this Hilton hotel for its excellent location. It is close to downtown, museums, beaches, aquarium u0026 gardens! The hotel was clean u0026 updated. The staff were friendly u0026 helpful. The room was spacious. Quiet! Exactly the way we like it! We had a view of the street out front. I enjoyed watching locals on bicycles ride by. The hotel has a retro vibe. The condominium across the street is probably of the same era. Banyan trees line the streets! It 's classic Miami beauty!

The staff was fantastic, always polite and helpful, great people to be around. The room was in good shape, and the pool area was beautiful. Staff at the bar/ restaurant was great, the food was pricy for what you got.

To begin with check in was interesting due to my age (Under 21) they needed to verify my ID and my brothers . Other than that took a hefty deposit as do most hotels.The valet: my first time ever using valet. I don’t like it because it seems like I have to ask to use my car. I can’t leave when I want to and I just don’t like it. Although I did forget my book bag and the valet guy helped me out. He didn’t know a lick of English, luckily I do speak Spanish.The room : the room smells funny. Typical two queen bed a microwave, a window refrigerator, bathroom (hot water) complementary bath bomb, shampoo conditioner, and towels. Can’t forget the TV. I liked the room.The problem: What made the mood go down is the checkout time 12pm we really did not have anything planned and stayed less than 24hrs in the hotel. Wish they let us stay for 24 hrs after paying what we paid for which was one night. Now we wait in the lobby til the event starts. Which is in 5 hours from now.

My experience was outstanding, It started with warm welcoming from Tia and just got better. I late from work and I didn't want bother with going out to ear. So I decided to try out the hotel restaurant. Cindy was polite and very knowledgeable. The Caesar salad was on point and drinks were as well. Kudos the kitchen staff and Cindy. During my check out I noticed some discrepancies with my bill. Tia very politely said she would look into it. She expeditiously to care of tge errors and had me on my way. Thank you to folks li I e Tia and the valet staff. Outstanding stay!