Starbucks - Flower Mound

The shows open at 6:30 and no one around. Asked an employee of Tom Thumb when he was open, unfortunately they didn't say she didn't come in yet. Not sure who she is, as no name was specified, but as irritating! If it hadn't stopped, I would have known it wasn't really open as it was. Sad part is that I was not the only one to order as there were also 3 other customers. So if your company doesn't earn money, someone should look into the care of his employees. Maybe also the hours of operation should be updated for this place, as it seems 6:00 is obviously not correct.

I often come to the Starbucks in this Tom Thumb, everything is usually okay if you don't have the guy who works there. He is always in the WORST mood and simple things give him an attitude. His customer service is terrible and it's not like he has a bad day, every time I go here, he has an attitude. The girls are nice, but coffee is okay

My mom had the worst customer service at this location yesterday 11/18/2021. She bought two drinks and received the two free holiday cups. She tried to buy one more drink and asked if it also qualified for the holiday cup and the employee at the register was very rude he told her yes but that she couldn’t get anymore because the limit was 2. My mom then told him he had sold 4 drinks to the lady in front of her and she got 4 free holiday cups. He again was rude and told her that they didn’t have enough cups and they would run out if he did that. My mom was not only upset but embarrassed to be treated that way. I don’t know why, if he wanted to strictly follow the policy, he bent the rules for one customer but not my mom. I’m disgusted to hear she was treated poorly when she was a PAYING customer.

It's a shame that I can only give this Starbucks one star. I go often to this Tom Thumb location. I have no issues with Tom Thumb but the employees that work at this Starbuck location are rude and lack any manners. I've been here a few times and the manager is a cranky unhappy individual. I will be avoiding this Starbucks in the future.

This Starbucks has the the rudest people working there. The gentleman that I believe is the manager there seriously lacks customer service etiquette. I’m there often and it’s the same mannerism from him and the people that work along side look terrified of him. I’ll shop at the Tom Thumb but I’ll skip the latte.