Pizza Hut - Flower Mound

Just a heads up. All of the parmigian packets were sealed yet empty. You have been cheated by your dealer.

What good is curbside service when you have to wait 10 minutes (starting two minutes before the requested ready time) and still have to go in to get the food? ... The temperature of the pizza was not acceptable when I got it home.

Usually you do an excellent job keeping the pizza hot when it reaches my door. Even in the winter. But today it was over 80 degrees and somehow the pizza arrived almost room temperature. Not normal.

Pizza Hut app used my rewards points last week and still charged for the wings I ordered. When I reported this, the carry out employee said just to show the receipt next time to get it reimbursed. I ordered a pizza snd wings today and mentioned this when I was placing the order. The same woman said to show the receipt today during pick up. When I was picking up the pizza and wings, the manager, Seth (I believe) was very rude about it and said, “we are not doing anything about it, you need to contact the corporate,” with a very bad condescending attitude and finally asked me to take the food for free when he noticed I wasn’t going to put up with his attitude. I didn’t want free food, I wanted them to fix the issue for one item. I don't know why the owner decided to put a douche to run his/her store. He definitely needs to get a customer service training and a spanking by corporate office.

Thanks Pizza Hut! Seth, the manager laughed at me and said, “nah, we’re not doing anything about that”, then dared me to call corporate. Terrible customer service. Seth needs fired.