Celano's Family Pizzeria - Florissant

I’ve ordered $70 worth of food. Was told it would be an hr to about an hr n 15 mins ok no problem. While ordering I asked the employee taking my order if the wings were whole wings or party wings. She stated they were whole wings. I asked was she sure she stated yes she’s sure. Ok no problem 25 whole wings for $30. The owner delivered the food. Opened the wing container and it was party wings. I got half sauced and the other half just naked. I called up there to see maybe there was a mistake made. The manager got on the phone immediately with an attitude. I was attempting to speak with her about what I asked for and what I received. She stated that those are the only wings they sell and she didn’t know what I meant by a whole wing. I told her that a whole wing is not broken in pieces and that what I have are called party wings or sections. She kept trying to argue with me about what whole wings were and that what she gave me was whole wings. So I decided to go up there with my husband. Met the owner and he’s just as rude as his employee if not disrespectful and unprofessional. While my husband was trying to speak with the owner he was cutting off my husband while speaking and was stating that the manager is the best he can find and that he is only loyal to her because she has been with him from the beginning. He also stated that he gets complaints all the time and she handles them. I stated that if you were getting complaints all the time then there’s a problem within the business. Especially how you handle the complaints. All in All I will never spend my money on this establishment ever again. The manager is extremely rude and this is not my first time dealing with her bad attitude. The owner is rude and if he doesn’t have the time to hear out a customer then he should hire more people to make the necessary adjustments within the business.

I hate having to leave a bad review, but after two bad experiences in a row and no resolution, I’m a little upset with this location. About a month ago we ordered dinner from there and even ordered pick up and after the 40 minute estimated wait we waited an additional 45 minutes inside the restaurant because the order was still not ready. The , last Tuesday we ordered delivery and the driver forgot part of the order and offered to bring it back by or to offer a credit to the account. He did neither. We will never be back to this location again.

PLACED A TAKE-OUT ORDER ON FEB 4TH VIA THE WEBSITE. WAS TOLD BY WEBSITE OREDR WOULD BE RADY BY 12:15 PM.FINALLY GOT ORDER AT 12:30 PM DID NOT GET ANY OF THE DRINKS THAT WERE CHARGED FOR WITH THE LUNCH SPECIALS. IT WAS TOO FAR TO DRIVE BACK TO PICK UP THE DRINKS.FOOD WAS GREAT--SERVICE WAS LESS THAN DESIRABLE.NOT TERRIBLY UPSET, BUT YOU NEED TO WORK ON THE CUSTOMER SERVICE.

This location has won us over, we just love it. So much more to try, can't

Called an order in for 1.5 hours later pickup. Still had to wait .5 hour.